Job
Description
About HomeLane At HomeLane, we are building the world's most trusted & customer-centric home interiors brand. By organizing an otherwise unorganised home interiors industry, which includes designers, carpenters, installers and painters, we deliver a delightful and hassle-free experience to new homeowners, with highly predictable costs, timelines and quality. Thanks to our tech-empowered teams, who are committed to delivering efficiency at every step, HomeLane was voted as the best interiors brand in 2020 by the Economic Times. Today, HomeLane operates in ten cities Bengaluru, Chennai, Hyderabad, Mumbai, Kolkata, Pune, Coimbatore, Mysore, Vizag and NCR, where we have delivered 15000+ homes since 2014! HomeLane has also raised about $54 Million in venture funding from marquee investors like Stride Ventures, Sequoia Capital, Accel Partners, Aarin Capital and JSW Ventures. Role Description As a Community Manager at HomeLane, you will lead a team of internal designers and the design partner community (working out of your showroom) This role reports into the Delivery Manager Be in charge of making every designer successful, and every client gets the best experience. This role thrives on sales & revenue targets - you will lead the team’s effort to achieving the sales target. Design Partner Conversion- You are co-owner of this metric along with the Sales Manager of the showroom. ○ You will lead/coach/mentor your unit of DPs. ○ Enabling this community to perform, grow and flourish is a direct indication of the effort you have built in. Any improvements with this team will be attributed towards your achievement. Design Output- ○ NPS / Net Promoter Score This score indicates our promise to the customer. You will be responsible for ensuring that our NPS score is constantly 9/10 (on a 10 point scale). ○ Predictability in the collection target of the unit - you will be responsible for the number and the projects which are pushed into production. Since this is linked to our collections, there is an onus on the Community Manager to help us reach our target numbers. As one of the design leaders of your showroom, you will need to ensure undiluted customer experience across the different stages of the project / customer interface. You will work with the central design team to bring in insights from the client / designer meetings and suggest process improvements / product improvements. You will coordinate with different teams to ensure customer deliverables are effectively communicated and met. People / Team Management ○ Hire and develop great talent is an integral part of this role. This leadership role will include constantly coaching/mentoring the internal team, reiterating HomeLane values across the team. Who are we looking for? Minimum 3 year Diploma in Interior Designing / Architecture from a reputed Institution Exposure to have built teams is an advantage People management experience is mandatory - must have led interior designers / architects Should be an astute designer Good communication and presentation skills are mandatory Work location will be showroom Saturdays & Sundays will be working Mondays will be weekly of Show more Show less
