Community Associate

What we're looking for

As a Community Associate you will be the first point of contact for our clients and visitors. Your role is crucial in creating a positive and professional impression of our company and ensuring the smooth operation of the front desk area.

You will play a vital role in providing exceptional customer service and administrative support to both our clients and internal team, which will span - welcoming guest, check-ins and registrations, handling booking & visitor management software to monitor guest entires and keep a sharp eye out on security. And help in organising events to build & enhance the sense of a strong community.

What you’ll be doing

• Welcome and Greet:

  Provide a warm and professional welcome to clients, visitors, and members as they enter the co-working space. Ensure a positive and friendly first impression.

• Check-In and Registration:

  Register new clients and visitors, assist with the onboarding process, and issue access cards or keys as needed

• Customer Service:

  Address inquiries, provide information about our services, and assist clients and members with their needs, such as booking meeting rooms or resolving any issues.

• Events and Networking:

  Plan and coordinate networking events, workshops, seminars, and social gatherings to enhance the community experience.

• Mail and Package Handling:

  Sort and distribute mail and packages to clients and members. Keep track of incoming and outgoing deliveries.

• Booking Management:

  Assist clients in booking meeting rooms, workspaces, and other facilities. Ensure that reservations are accurately recorded and prepared.

• Visitor Management:

  Maintain a log of visitors, issue visitor badges, and ensure security protocols are followed.

• Administrative Support:

  Assist with administrative tasks such as photocopying, filing, data entry, and maintaining office supplies.

• Security and Safety:

  Monitor the reception area for security purposes and report any suspicious activity. Be aware of any unwanted walk-ins or free loaders and report them to security immediately.

• Maintain Cleanliness:

  Ensure that the front desk area is neat and tidy, and the common areas are well-maintained and presentable.

• Client Relations:

  Build strong relationships with clients, understand their needs, and act as a liaison between clients and the management team.

• Calendar Management:

  Assist in managing meeting room calendars, ensuring bookings are accurate and conflicts are resolved promptly.

• Back up for operations teams:

  working with operations to ensure that all facilities are safe, clean, and well-maintained and all appointed vendors are performing their duties as per schedules and requirements.

What you need to bring to the table

Qualifications

• High school diploma or equivalent; additional education or

  certifications or experience in Customer service or hospitality

  is a plus.
• Previous experience in a customer service, receptionist, or front desk role is preferred
• Excellent communication and interpersonal skills - to

  100% proficient in English, proficiency in local languages - Kannada, Tulu are a big plus

• Strong organisational and multitasking abilities. Proficiency in using office equipment and basic computer software (e.g., Microsoft Office Suite - handling of booking/vendor management suite is a big plus).
• Friendly, professional, and a strong commitment to providing exceptional customer service.

• Knowledge of the co-working industry

  and an understanding of the needs & functioning of start-ups and businesses are a big plus.

Key Personality Traits :

• Strong communication skills:

  Courteous, well-mannered and polished with effective communication is vital in interacting to clients and visitors. English should be fluent. Local languages - Kannada, Tulu and Hindi are equally important and big plus.

• Customer focus & client servicing skills:

  Constant communication with members to ensure that their needs are satisfied. Organising & taking new clients on facilities tours and explaining the essence of our workspaces and productivity enhancements

• Proactive & multitasking abilities:

  In fast-paced operational settings, quick decision-making is often required. The Client Concierge should have the ability to make quick decisions under pressure and find practical solutions to keep the show running smoothly.

• Ability to handle challenging situations with patience and diplomacy

  and diffuse any

  aggressive situations with clients quickly to avoid and brand damage.

Why you’ll love working with us:

• You’ll be working in the land of

  sun, surf & fun! - A beautiful coast with a super high air quality & happiness index!

• Wide exposure from

  compliance to board meetings; funding rounds to acquisitions.

• You’ll have the

  freedom to operate

  , innovate, and leave a lasting impact.
• You’ll work with

  passionate people who have a great track record,

  and believe in a no-fluff & zero-politics environment.
• Most importantly, you’ll own this role, shaping not just our brand, but the future of our entire region -

  Silicon Beach of India!