Center Head

Job Title:

Location:

Experience:

Department:

Reports To:

Who we are:

Building workspaces you love, in places you love!

wrkwrk

What we’re looking for:

As the Center Head, you will be the driving force behind the seamless day-to-day functioning of our world-class facilities. You’ll lead all aspects of operations, from facilities management and vendor oversight to member satisfaction and process optimization, ensuring that every wrkwrk space delivers a best-in-class experience and operates at peak efficiency. This will cover a combination of strategic, managerial, and operational responsibilities. You’ll lead a team that takes pride in precision, service, and excellence. Your role will involve balancing strategy with hands-on execution, ensuring that every operational element, people, process, and performance, contributes to wrkwrk’s brand promise and business goals.

If you’re a leader who thrives on structure, loves turning challenges into streamlined systems, and believes in creating experiences that wow customers, this is your calling.

What you’ll be doing:

Operations Strategy & Delivery

·       Own end-to-end operations of the facility.

·       Develop and execute operational strategies to achieve business and financial objectives.

·       Implement and standardize SOPs across centers to ensure consistency in service delivery.

·       Monitor daily operations, maintenance, and security to ensure smooth functioning and minimal downtime.

Facility & Vendor Management

·       Oversee the upkeep, maintenance, and functionality of the facility.

·       Manage external vendors and service providers (housekeeping, security, maintenance, utilities, etc.) to ensure top-quality performance and timely delivery.

·       Negotiate contracts and control costs while maintaining high service standards.

·       Ensure compliance with safety norms, legal requirements, and statutory regulations.

Member Experience & Community Support

·       Maintain a strong member-first culture.

·       Ensure every wrkwrk member enjoys a frictionless experience , from move-in to daily operations.

·       Collaborate with the Community and Sales teams to address member feedback, improve satisfaction, and drive renewals.

·       Conduct regular audits and walkthroughs to ensure brand consistency and operational excellence.

Team Leadership & Development

·       Build, lead, and inspire a high-performing regional operations team.

·       Set clear goals, track KPIs, and create accountability across roles.

·       Promote a culture of ownership, agility, and proactive problem-solving.

·       Coach and mentor team members for continuous performance improvement.

Financial & Process Optimization

·       Own operational budgets and cost management for the respective center

·       Track revenue, occupancy, and expenses to maximize profitability.

·       Identify and implement cost-saving initiatives and process improvements.

·       Use data and reporting to drive insights and decision-making.

Expansion & Growth

·       Support new workspace launches, from pre-opening readiness to operational rollout.

·       Collaborate with design, projects, and marketing teams for smooth handovers.

·       Implement scalable systems that support rapid growth and operational excellence.

Technology & Systems

·       Leverage technology tools for facility management, member operations, and performance tracking.

·       Identify and integrate tech solutions to improve efficiency and enhance member experience

What you need to bring to the table:

1. Minimum 8+ years of experience in operations, preferably in coworking, real estate, or hospitality sectors.
2. Proven track record in multi-site operations management and vendor coordination.
3. Strong leadership skills with the ability to manage cross-functional teams.
4. Excellent communication, problem-solving, and decision-making abilities.
5. Financial acumen with experience in budgeting, cost control, and P&L management.
6. Hands-on approach to managing day-to-day issues while maintaining a strategic outlook.
7. Proficiency in local languages (Kannada/Tulu/Hindi) is a plus, along with fluency in English.

8. Preference will be given to candidates currently located/willing to relocate to Mangaluru.

Why you’ll love working with us:

sun, surf & fun! - A beautiful coast with a super high air quality & happiness index!

young company that’s redefining the future

freedom to experiment,

passionate people who have a great track record

Silicon Beach of India!

wrkwrk

• www.wrkwrk.in
• www.instagram.com/itswrkwrk
• https://www.linkedin.com/company/itswrkwrk/

Know more about Silicon beach of India

• www.siliconbeachprogram.com