Community Associate

Brands:

About Us:

42.1

Role Overview:

Community Associates

Key Responsibilities:

Guest Interaction & Floor Experience

• Greet, interact, and engage with guests during service hours, creating a warm and personal touchpoint at each outlet. 
• Be present on the floor to observe, respond, and elevate guest experiences alongside the service team. 
• Note down guest preferences, celebrate repeat visits, and maintain a soft CRM touch. 

Community Engagement & Feedback Loop

• Regularly review guest feedback forms and digital reviews. 
• Personally reach out to guests for follow-ups, gratitude messages, or conflict resolution where needed. 
• Create weekly feedback reports to help evaluate the operational and service quality of each outlet. 
• Share actionable insights with the core and restaurant teams for improvements. 

Creative Events & Brand Programming

• Ideate, plan, and execute intimate brand experiences, listening sessions, student gatherings, community meetups or events. 
• Collaborate with the marketing and content teams to build storytelling moments around guests and events. 
• Support the team in artist or performer coordination, vendor liaison, and general event flow. 

Internal Team Synergy

• Work closely with on floor team, marketing head, and founder to align community goals with operational and branding strategies. 
• Participate in team meetings with suggestions based on on-ground interactions. 

Above and Beyond

• Surprise and delight! Whether it’s remembering a guest’s favourite record or customizing their experience, your goal is to go the extra mile. 

Who We're Looking For:

• A person who loves connecting with guests and making them feel at home.  
• An expert storyteller and can apply this thinking to guest engagement and creative activations 
• Passion for music and food – you know your vinyl, and you love talking about great coffee and food pairings.  
• Graphic Design (digital and offline) and/or photography capability is a plus! If you’re an artist or musician interested in this role, we’re all ears!  
• Event organization skills – whether it’s organizing a jazz night or setting up a themed evening, you’re on top of things.  
• Strong communication and problem-solving skills, with a knack for keeping things fun and relaxed. 
• An ability to work with a creative team and contribute to Blockheads’ growth and culture. 
• Have fun while doing so!  

Perks & Benefits:

• Work in a creative, culturally rich environment surrounded by passionate individuals. 
• Be part of shaping the identity of three evolving brands and many more to come pan india. 
• Get hands-on exposure to brand events, guest relations, content strategy, and storytelling.