Communication Coach//Supervisor Communication Trainer

Urgent Openings in Bangalore

Leading BPO

Supervisor Communication Trainer

International Voice Process

Require Excellent Communication Skills

CTC UPTO 9.5PA

Shifts 24*7

Require minimum 3+ years Experience as Communication Trainer on paper

Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

• Build and sustain professional and communication skills for the accounts VA trainers

• Post TTT certification deliver at least 1 batch every half-year during Process Training

• Identify Learning needs of agents/ any other learners/ business as a learning consultant

• Design training curriculum using the principles of Instructional Design

• Work closely with the Floor Support and Voice & Accent teams to use materials (e.g. recorded calls) from businesses in training and to customize training according to the Project/process.

• Observe and evaluate trainee performance during real time training sessions

• Conduct 1:1, TEP and RTR activities for all communication ad soft skills trainers once every month

• Track and maintain batchwise attendance and certification records for audit purposes.

• Conceptualize, plan and execute training and skilling initiatives for the floor colleagues

• Initiate and participate in the projects of the team and the department

• Create refresher and huddle content every month and track floor penetration every week based on the TNA/TNI based on audit results (Quality and VA) from the previous month

• Should be willing to work in 24/7 shifts (Day and Night Shifts - Rotational)

• Offer Root Cause Analysis for the Bottom Quartile category and create content for the said group. Ensure the training is closed for the target audience every month

• When not involved in batches (during hiring freeze) must dedicate time in bolstering and

reengineering content for the floor

• Maintain key MIS related to all the above activities

Eligibility:

• Undergo and clear TTT- inhouse certification program

• Graduate/Postgraduate

• Relevant experience of 3+years

Desired Skills:

• Ability to clearly articulate to the management -various initiatives and reports

• Good analytical skills

• High level of proficiency in Power Point and Excel

• Planning and Organizing Skills

• Excellent verbal and written communication skills.

• Should be willing to work in shifts along with the team in customer business time.

• Overall, should be a good team player with willingness to learn and drive to achieve

• Adequate understanding of training procedures, methods, and techniques

• Experience in delivering training (ILT and Virtual)

• Reporting skills To create presentations and data interpretation

Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123