6 Vna Trainer Jobs

Hiring for process Trainer / product Trainer Min 2 year exp as process Trainer package - 6.5LPA Gurgaon/Noida 6 days working Juhi - 8700597873 send cv on - hrjuhi.imaginators@gmail.com

Requirement for L&D Trainer in Noida Trainer Should have exp in Corporate, working on L&D with HR Department Work from Office Min 4 Year exp is required in L&D Training Shift Timing-: 11:30 AM-8 PM or 1:30 PM-10 PM Call@9953262467 / 9205503253 Required Candidate profile Salary upto 11 LPA Excellent Communication Skills Experience of L&D Training for a Fintech or Investment Banking Industry is preferred email to deepak.sharma@shadowplacements.com

Urgent Openings in Bangalore Leading BPO Supervisor Communication Trainer International Voice Process Require Excellent Communication Skills CTC UPTO 8.5LPA Shifts 24*7 Require minimum 3+ years Experience as Communication Trainer on paper Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 • Build and sustain professional and communication skills for the accounts VA trainers • Post TTT certification deliver at least 1 batch every half-year during Process Training • Identify Learning needs of agents/ any other learners/ business as a learning consultant • Design training curriculum using the principles of Instructional Design • Work closely with the Floor Support and Voice & Accent teams to use materials (e.g. recorded calls) from businesses in training and to customize training according to the Project/process. • Observe and evaluate trainee performance during real time training sessions • Conduct 1:1, TEP and RTR activities for all communication ad soft skills trainers once every month • Track and maintain batchwise attendance and certification records for audit purposes. • Conceptualize, plan and execute training and skilling initiatives for the floor colleagues • Initiate and participate in the projects of the team and the department • Create refresher and huddle content every month and track floor penetration every week based on the TNA/TNI based on audit results (Quality and VA) from the previous month • Should be willing to work in 24/7 shifts (Day and Night Shifts - Rotational) • Offer Root Cause Analysis for the Bottom Quartile category and create content for the said group. Ensure the training is closed for the target audience every month • When not involved in batches (during hiring freeze) must dedicate time in bolstering and reengineering content for the floor • Maintain key MIS related to all the above activities Eligibility: • Undergo and clear TTT- inhouse certification program • Graduate/Postgraduate • Relevant experience of 3+years Desired Skills: • Ability to clearly articulate to the management -various initiatives and reports • Good analytical skills • High level of proficiency in Power Point and Excel • Planning and Organizing Skills • Excellent verbal and written communication skills. • Should be willing to work in shifts along with the team in customer business time. • Overall, should be a good team player with willingness to learn and drive to achieve • Adequate understanding of training procedures, methods, and techniques • Experience in delivering training (ILT and Virtual) • Reporting skills To create presentations and data interpretation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Build and sustain professional and communication skills for VA trainers Post TTT certification deliver at least1batch during Process Training•Design training curriculum•Observe and evaluate trainee performance call @9716551077, mamta@emsol.co.in Required Candidate profile Conduct 1:1, TEP and RTR activities.Conceptualize, plan and execute training•Create refresher and huddle content and track floor penetration every week based on the TNA/TNI based on audit results

Dear Candidate, We have an urgent requirement for Voice & Accent trainer for Warangal & Jodhpur location. Below are the details Interested candidates can share their resumes on swati.gupta@niit.com or whatsapp on 9773902349. Shift Timings Should be flexible with shifts City – Hyderabad or Warangal No of working Hours-5 days/ 9 hours Assignment duration -6 months-1 Year(Extendable basis performance) Commercials-INR 65000 Gross Per Month(Inclusive of all taxes) Start date – ASAP Desired Skills and Experience As a Customer Experience champion be responsible for strengthening the teams' communication and soft skills to enhance customer outcomes in the form of CSAT and NPS Develop and deliver modules pertaining to Customer Experience Blueprint Trainings across customer service operations in a contact center environment Develop and formulate customer experience training curriculum, conduct group trainings and individual coaching and knowledge assessment to new and existing agents with the objective to ensure superior and consistent service quality Utilize effective presentation and facilitation skills including creative training techniques and accelerated learning techniques using a variety of training delivery modalities in a classroom/virtual environment Proven communication skills, Prepare and present training materials through effective learning sessions, hands on demonstrations, and supporting activities for superior customer service skills Must have ability to work with a team Open to work in shifts Should be able to handle pressure situations and willingness to learn. Preferences Ability to Deep dive into our operational insights to identify opportunities, themes, and gaps to upskill team performance on Customer Experience skills. Provide feedback through call monitoring assessment and in-person to assist Voice agents in providing a higher degree of customer service on calls Some who wears smile on the face and contributes towards positivity in the team Great confidence and a strong go getter Some who can do effectively do role modelling for the team in terms of personality development Inspire people with his own utilization of soft skills Person with strong learning acumen Person who is willing to learn and motivate other to learn Someone who can make learning fun for employees Able to work in a 24 x 7 work environment The trainer should be able to deliver on the following: 1. Know about traning delivery and feedback techniques on communicative skills and soft skills in Australian V&A 2. Monitor calls and share feedback on CTQ parameters 3. Agility to work in a virtual environment using online tools that the trainer has access to currently 4. Coaching the bottom quartile and showing an improvement in call & email quality 5. Well versed in Soft Skill & VnA and training methodologies 6. Floor Support experience 7. Exposure to Quality imporvement Audits and Soft Skill Trainings Client Round will be conducted

Requirement for L&D Trainer in Noida Trainer Should have exp in Corporate, working on L&D with HR Department Work from Office Min 4 Year exp is required in L&D Training Shift Timing-: 11:30 AM-8 PM or 1:30 PM-10 PM Call@9953262467 / 9205503253 Required Candidate profile Salary upto 11 LPA Excellent Communication Skills Experience of L&D Training for a Fintech or Investment Banking Industry is preferred email to deepak.sharma@shadowplacements.com