Commercial Manager

Commercial Manager has the overall responsibility to achieve continuous improvement in invoice quality and debt management and achieve results that is recognized as best in Industry /class.

• To manage the Credit Control team in order to mitigate risk associated with customer credit and increase the inflow of cash available to the company by efficiently managing the collection of overdue invoices, whilst maintaining high levels of customer satisfaction.
• To ensure that all invoice queries are resolved in a timely manner, and support the Billing Function to ensure clean invoices are issued to our customers and getting paid quickly.

Responsibilities:

Resource Management

To ensure effectively staff and monitor resources in order to meet and exceed internal and external service levels at all times.

• Ensure the Credit Control department is sufficiently resourced
• Monitor effectiveness of equipment and report problems to the helpdesk.

Credit Control Management

To ensure, manage and deploy risk mitigation of customer credit and the collection of outstanding debt from customers in a timely and professional manner.

• Evaluate customers credit worthiness to support the sales process
• Perform customer account reconciliation when required
• Perform AR to GL reconciliation where not automatically performed within an integrated system
• Ensure collection systems are maintained efficiently and accurately
• Sign off bad debt write offs in line with Credit Control policies

Administration

• To ensure, and monitor the timely delivery of invoices
• Ledger review to be done to ensure that there are no old outstanding lying un-resolved
• To ensure timely ledger maintenance
• To visit the ROs & branches on regular basis, and hold meetings with the credit control teams
• To ensure the proper and timely input/updating of systems.

Departmental and cross-functional process improvement

To cross-functionally analyze, agree, implement and monitor credit control processes and activities in order to continuously action issues and improve efficiency and effectiveness.

• Create and maintain a close working relationship with sales force regarding activities that impact the collection department
• To liaise with customers and the sales force and visit customers where necessary/appropriate
• Monitoring quality, efficiency and risk to ensure controls are effectively in place and implementing corrective actions where appropriate.

Project work

To contribute to the effective rollout of cross-functional projects, through contribution of professional expertise and leadership.

• Manage internal Credit Control projects
• Ensure achievement of action points assigned.
• Ensure the involvement of those with the appropriate expertise and accountability.