TEAM LEAD CSS

2 - 6 years

5 - 6 Lacs

Posted:2 months ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Manage inbound escalations through to resolution and provide support for outbound cases. Perform daily checks on unassigned cases within the region. Follow up on long-pending cases and assist the team in reducing case ageing. Conduct regular follow-ups on SQAT-reverted cases to ensure timely corrections. Audit Trace Agents' performance to maintain work quality standards. Coordinate with the BA on open agent tickets to help minimize pending cases. Participate in weekly conference calls with BA and BM. Provide Freshdesk training to new franchisees and newly onboarded staff.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
DTDC Express logo
DTDC Express

Freight and Package Transportation

Bachupally Telangana

RecommendedJobs for You