AxisPhone:Customer Service specialist - Voice

We are looking for a highly skilled and motivated Customer Service Specialist to join our team in Mumbai/Chennai The ideal candidate will have 2-5 years of experience in customer service, with excellent communication skills and a strong passion for delivering exceptional customer experiences

• Resolve customer queries or complaints promptly and professionally
• Deliver high-quality service with courtesy and accuracy
• Take full ownership of customer queries and problems
• Adhere to product and process requirements without errors
• Escalate customer issues to the right internal stakeholders
• Ensure process efficiency and effectiveness
• Comply with service and sales guidelines
• Achieve Call Quality targets and other key performance indicators
• Cross-sell/upsell products like loans, mortgages, priority/elite accounts, etc

• Graduate or Postgraduate from a recognized institution
• 2-5 years of relevant experience in customer service
• Excellent written and oral communication skills
• Service mindset, enthusiastic, and self-motivated
• Ability to work in a dynamic environment
• Good comprehension skills
• Team player with a positive attitude
• Knowledge about the Banking industry is an added advantage

Axis Phones engages with Axis Bank's customers and prospects virtually through the inbound contact center to provide a seamless experience while fulfilling their service requirements and offering ficial solutions via cross-sell and upsell Supports sales and operations teams in day-to-day transaction improvement and quality via employee engagement and coaching activities Keeps track of malpractices and defines actions based on severity of incidents The overall objective is to enhance customer engagement leading to superior customer experience with improved productivity and sales effectiveness