WBO:WBSU Customer Service Officer Trade & Forex

We are looking for a highly skilled and experienced WBO:WBSU Customer Service Officer to join our team in Axis Bank Limited The ideal candidate will have 1-2 years of experience in the BFSI sector, with excellent communication skills and knowledge of banking regulations

• Process service requests efficiently and accurately while maintaining high service standards
• Liaise with relationship managers, product/operations teams, and ensure customer delight
• Handle all service requests and queries from customers, liaising with RMs and Product/Ops teams for timely delivery
• Ensure smooth interaction with customers and quick processing of transactions within SLA
• Maintain compliance with regulatory guidelines and bank policies in all processes and workflows
• Scrutinize client documents for processing and obtain exchange rates from the dealing room
• Scan documents, transmit them to TFC/DTFC, and monitor work IDs until completion
• Obtain approvals from competent authorities if required for transaction completion and coordinate with customers, respective coverage RMs, general operations division of the Branch, account manager at CBB, TFC/DTFC for execution
• Safely custody and tally physical holding of FCY/TCQs/TCDC with inventory in the system
• Engage with customers for deepening and feedback, follow up on EDPMS & IDPMS entries, realization of overdue export and import bills, and obtain FBFP/Bill of Entries for Mechatling Trade transactions
• Respond promptly to customer queries and handle Free Format SWIFT messages received from Foreign Banks
• Attend to Concurrent Audit, Internal Audit, and Structured Visit reports, ensuring rectification and submission of compliance within stipulated times
• Record, send, and retrieve original documents to/from Record Management Agency
• Promote onboarding of customers and migrate them to Digital platforms like TF-Connect / Fx-Connect / Paypro / CIB

• Graduation or MBA from a recognized university
• Knowledge of banking regulations and norms
• Maintain a high level of knowledge of banking products and services
• Good verbal and written communication skills in English and the local language
• Ability to handle pressure and meet deadlines
• Relationship building skills
• Experience in Wholesale Banking Operations is preferred