Commercial Account Specialist

About the Role:

In this opportunity you will:

• Assist account executives and account managers with sales, upsell and cross sell opportunities and renewals by providing relevant data and insights.
• Collaborate with account executives and managers to develop sales and renewal strategies and identify potential risks.
• Track and manage all customer renewals, ensuring timely and accurate processing.
• Prepare and send out quotes, contracts, and other necessary documentation.
• Serve as a point of contact for customers regarding sales, renewal, and support inquiries.
• Provide regular updates to the sales team and management on sales, renewal status and performance metrics
• Communicate with customers regarding upcoming renewals, addressing any questions or concerns.
• Analyze customer data to identify trends and opportunities for improvement
• Maintain and update customer information in the CRM system

About You:

You're a fit for the role if you have:

• 5+ years experience in account management, retention & renewals, sales, or a related field.
• Excellent communication and interpersonal skills.
• Professional fluency in English and ability to communicate at the executive level with customers
• Proficiency in CRM software (Gainsight/Salesforce) and sales tools, driving utilization of tools and process training.
• Ability to negotiate complex terms and conditions and close agreements for the sale and license of software and technology, including services.
• Ability to find solutions to difficult or complex issues by defining the problem, determining the cause of the problem, identifying/prioritizing/selecting alternatives and then implement.
• Ability to analyze market data, feedback, and sales performance to inform strategies and decisions.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Strong grasp of sales processes and strategies, with the ability to develop value propositions that address customer use cases with solutions from product portfolio.
• Ability to work effectively with cross-functional teams.