Collections Representative

Job Summary:

The Collection Representative will be responsible for contacting customers to collect outstanding payments, resolving billing issues, and maintaining positive relationships while ensuring timely recovery of dues. The role requires excellent communication skills, patience, and negotiation abilities.

Key Responsibilities:

• Contact customers via phone, email, or message to remind them of outstanding payments.
• Negotiate payment arrangements and ensure timely collection of dues.
• Update payment records and maintain accurate data in the system.
• Resolve customer queries related to invoices, bills, and account statements.
• Coordinate with the finance and accounts team for reconciliation and payment updates.
• Follow up on overdue accounts and escalate cases when required.
• Maintain professionalism and adhere to company policies while dealing with customers.
• Achieve monthly collection targets and maintain collection efficiency.

Requirements:

• Bachelor’s degree in any discipline.
• 0–3 years of experience in collections, customer service, or telecalling.
• Excellent communication and negotiation skills.
• Ability to handle difficult conversations calmly and professionally.
• Proficiency in MS Excel, CRM, or ERP software is a plus.
• Target-oriented with good time management skills.

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹26,000.00 per month

Benefits:

• Commuter assistance
• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person