Collections Officer

Job Title: Collections Officer
Company Name: Kinara Capital Job Description: As a Collections Officer at Kinara Capital, you will be responsible for managing the collection of overdue accounts and ensuring timely payments from clients. The role involves maintaining relationships with customers, negotiating payment plans, and resolving payment disputes. You will also monitor aging accounts, prepare collection reports, and collaborate with the finance team to implement collection strategies. The ideal candidate will have strong communication skills and a customer-oriented approach, ensuring that collections processes are executed efficiently while maintaining positive client relationships. Key Responsibilities: - Manage and oversee accounts receivable and collections processes - Follow up with clients for overdue payments via phone, email, or in-person visits - Negotiate payment arrangements and settlement plans - Resolve any payment disputes or discrepancies - Maintain accurate records of all communications and transactions - Generate and analyze collection reports to identify trends and areas for improvement - Collaborate with the finance department to streamline collection procedures - Provide exceptional service to clients, ensuring a positive experience throughout the collections process Skills and Tools Required: - Excellent communication and interpersonal skills - Strong negotiation and problem-solving abilities - Proficiency in accounting software and Microsoft Office Suite - Knowledge of collections procedures and best practices - Strong analytical skills for report generation and data analysis - Ability to manage time effectively and handle multiple accounts concurrently - Attention to detail and organizational skills - Previous experience in collections or a related field is preferred Join the Kinara Capital team and contribute to our mission of providing accessible financing solutions while ensuring timely collections to support our operations and customer satisfaction.