Collections Manager

As a Collections Manager at our organization based in Pune, you will be responsible for overseeing the Collections function, including Dunning and Collection, Dispute Management, and Credit Management. Leading a team of professionals, you will ensure service delivery aligns with established KPIs and SLAs, maintaining a robust internal control framework. As a key member of the Leadership team, you will significantly contribute to enhancing the capabilities and standards of the Shared Services Centre, fostering service delivery excellence, and supporting its sustainable development. On a typical day, your responsibilities will include setting and managing Collections tower performance, providing strategic directions to the team, ensuring smooth delivery of day-to-day operations, and building rapport with internal teams and key end customers. You will also carry out people management responsibilities, including planning, assigning, and directing work, performance appraisals, providing feedback and coaching, and rewarding and disciplining employees. Additionally, you will facilitate effective teamwork, ensure service delivery meets or exceeds agreed KPIs and SLAs, and reduce risk to bad debts month on month. In your role as Manager, collections, you will develop and track Service Level Agreements (SLA), provide input to service reporting, drive continuous improvement in the O2C team, and manage customer relationships. You will also collaborate with different teams/functions, invest in developing capabilities, and ensure operational excellence/performance management is in place. To succeed in this role at XPO, you'll need a Bachelor's degree in commerce, basic accounting skills, and training/certification in Six Sigma, LEAN, or similar quality management experience. You should have 15+ years of overall experience with mandatory Collections experience in the logistics/shipping/transport industry and at least 10 years of experience managing a client-service oriented function, preferably in a shared services setup. Exposure to E2E O2C process and expertise in Order to Cash processes are preferred. You should possess excellent stakeholder engagement skills, the ability to communicate effectively with clients and project team members, and a high level of motivation for self-growth and team development. Join us and be part of something big. We offer competitive compensation and a generous benefits package, including medical insurance and life insurance. The shift timing for this role is from 6:30 PM to 3:30 AM.,