Job Description

Role & responsibilities of a Collection Manager: 1. Leading a team of 4-6 Collection Executives to maximize collections of Enrolled FBOs. 2. Ensuring that desired number of vehicles run daily to ensure monthly targets are met. 3. Optimizing the Routes & Sub-routes to ensure fair load & maximization of collections. 4. Creating monthly & daily plans to ensure that CEs 100% FBOs are met by the Collection Executives in a given month in order to maximize collections. 5. Review performance of CEs daily to understand why they could not achieve the numbers & guide them to improve plans & performance for the next day & balance of the month. 6. Attempting to convince all Not Interested FBOs either over phone call or field visit 7. Doing field visits regularly to understand on ground challenges, converting difficult to convince customers, maintaining relationship with Category A-B FBOs & coaching CE& Drivers to improve their performance & to cover for absenteeism. 8. Ensuring the Collection Executives get the Correct Phone Numbers (Of Not Reachable Phone Numbers) of FBOs by meeting the FBOs on field 9. Ensuring that Collection Executives call & get maximum confirmed order on the previous day of their visit. 10. Ensuring all Business Closed Data is removed from the system by taking appropriate approval Joining Kit All Collection Executives & Drivers Should be provided a. Bee APP ID b. Sim Card & Mobile Phones c. Company ID Card d. Uniforms e. Gloves f. Safety Shoes g. Raincoat h. Face Mask Field Kit 1. ISCC Forms & Agreement 2. Cans 3. Weighing Scale 4. Filter 5. Business Document Arranging UCO Vehicle Coordinating with the Depot Executives and ensuring Vehicle is available for the collection executives daily Vehicle Check 1. CNG 2. Vehicle Documents 3. Vehicle Working Condition Planning 1. Check the Total Number of Active FBO in your Depot / Territory and allocate the Active FBO Data to Collection Executives 2. For Eg. if there are 900 Active FBO’s and 3 Collection Executive then make 3 Routes and Provide 300 Active FBO’s data to each Collection Executive (25 Plus or 25 Minus Can be considered but beyond or below that number should not be allowed. In the above example the lowest data given to a CE should not be less than 275 and maximum data given to a CE should not be more than 325) 3. In each of the Route make Sub Routes (There should be around 5 Sub Routes is, the Minimum Data in a Sub Route should not be less than 60 and maximum should not exceed 80) so that every sub-route can be visited once a week & an additional day available to cover for absenteeism or other exigencies. 4. Make a month plan for each sub-route with details of which week the FBO will be visited. The plan can be changed during the month. 5. Provide a Print Out of Complete Active FBO Data of the Collection Executive in the beginning of the Month by making the complete month plan with dates mentioned 6. Make Day Plan for all the Collection Executives working in your team on a daily basis How to Make a Day Plan 1. Day Plan should be made for a Particular Sub Route which the CE is going to visit tomorrow. 2. Ask the CE to call the FBOs on the sub-route where he is going the next day to get maximum Confirmed orders 3. Priority should be given to ABC Category Data and then to DEF Category Data 4. Following FBO’s should be added in the Day Plan a. FBO’s who had disposed UCO on the same date in the previous month b. FBO’s who dispose UCO multiple times in a month, if any of those FBO’s collection fall in that date c. Confirm order received by making phone calls either by the Collection Planner or Collection Executive d. Incoming Phone Calls Received by FBO’s e. Collection List Received from BDE’s f. Not Reachable Phone Numbers of FBO’s g. Between 15-20 FBOs need to be scheduled for visits. Method to Provide Collection Plan to Collection Executives 1. Collection Plan should be sent to Collection Executives in the evening on their Whatsapp 2. Take Print Out of the Collection Plan in the evening and keep it in the Depot, which will help the Depot Executives to carry it while they are leaving for field Training & Direction 1. Training the Collection Executive – Classroom Training + Field Training 2. Ensure Collection Executive is working in 1 Sub Route in a Given Day (Collection Executive working in Multiple Routes in a given day, should be avoided) 3. Next Day Working Route should be informed to Collection Executive on the Previous Day Morning (Which Will enable Collection Executive to Make Tele Calls and Plan their Next Day) Daily Review with Collection Executives 1. Minimum15 Field Visits 2. 35 Phone Calls & Fixing Confirm Orders for the following day 3. Checking the CE has followed the Collection Plan 4. Check the CE has made the required number of Phone Calls & Field Calls and the same has been updated in BEE APP 5. Check the CE has got Phone Number and Concern Persons name of FBO’s whose number is not reachable 6. Ensuring the CE gets the ISCC Form and Agreement filled from all FBO’s who are disposing UCO (Ensuring the Depot Executive Maintains a Proper Filing of the same) 7. Ensuring the Collection Executive is Following the Collection SOP Preferred candidate profile : A successful Collections Manager for a HORECA company needs a blend of analytical, interpersonal, and technical skills to effectively manage receivables and optimize collection strategies. They should have a strong understanding of collections practices, laws, and regulations, along with excellent communication, negotiation, and problem-solving abilities. Experience in the HORECA sector or related fields is highly valued.