Collections Analyst/Manager

We are seeking a seasoned and proactive Collections Analyst with extensive experience in credit card collections and operations analytics. The ideal candidate will have a strong command over collections strategy development, data analysis using SQL, and the ability to derive actionable insights from complex and unknown datasets. This role requires a strategic thinker who can collaborate cross-functionally, guide junior team members, and support business leaders in improving collection performance and reducing operational costs.

Key Responsibilities:

 Develop and implement effective credit card collection strategies based on deep data

insights and business objectives.

 Drive collections analytics to support recovery teams in improving performance, reducing

delinquencies, and optimizing operational costs.

 Perform deep dives into large and complex datasets using SQL and other analytical tools

to identify trends, patterns, and improvement areas.

 Design, monitor, and optimize Champion-Challenger strategies to test new approaches and enhance collection outcomes.

 Collaborate with business stakeholders across departments to present insights and drive

data-informed decisions.

 Lead and deliver multiple concurrent analytical projects with minimal supervision and high accuracy.

 Mentor and support junior analysts in developing their analytics capabilities and

understanding of risk management and collection processes.

 Prepare and present clear, concise, and actionable presentations to senior stakeholders

and cross-functional teams.

Required Skills & Qualifications:

 Minimum 8 years of experience in credit card collections or operations analytics, preferably within BFSI or fintech sectors.

 Deep understanding of credit card collections lifecycle, definitions, and performance

metrics.

 Advanced SQL skills are a must – ability to work with large, complex datasets and develop

robust queries.

 Proven experience in designing and running collections strategies and performance

tracking models.

 Strong business acumen with the ability to translate data into business insights and

actions.

 Excellent communication and interpersonal skills, with the confidence to present findings

to senior leadership.

 Ability to mentor and build analytical capabilities in others.

 Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.

Job Type: Full-time

Pay: ₹1,500,000.00 - ₹2,500,000.00 per year

Experience:

• total: 5 years (Required)
• SQL: 2 years (Required)
• Collection : 4 years (Required)

Work Location: In person