Collection Specialist

CSEs Key Responsibilities: ( International )

Serve as the primary point of contact for all customer account related issues, ensuring that client concerns are addressed promptly and professionally.

Obtain all MSAs as soon as the client is on boarded.

Co-ordinate with Sales and Key account managers to ensure all POs are available.

Verify that timesheets created follow the rates and billing methods as mentioned in the MSA.

Send resource attendance monthly basis to HR.

Invoicing customer accounts in a timely manner and with minimal errors.

Fulfil resource requirement (salary issue, assets)

Update resource experience data with account manager/salesperson after completion of specific tenure.

Manage a proper workflow for CSEs, including back-ups, account shuffling, and proper leave management.

Establish a stringent quality control process for CSEs, leading to minimal errors in account set-up, timesheet creation, and invoice generation.

Timely collection of payment and regular payment follow up with client is key aspect.

Dispute handling and Negotiation.

Visit client location if needed to resolve dispute.

Follow-up with the client for disputed matters and update the same to relevant team.

Schedule regular meetings, discussions, teleconferences to strengthen relationships.

Address client concerns promptly and professionally.

Ensure that client requests are handled timely and accurately.