Collection Officer - Non X Complete Pool - Housing - Collections

Job Purpose

To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Responsibilities -

Core Responsibilities:oCorrespond with multiple sources to negotiate payment schedules that suit the customers current financial situation while still satisfying the debt.oKeep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.

oProvide efficient customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments

oMonitor and maintain customer account details for non - payments, delayed payments and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.oEnsure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.

oTrace defaulters and assets in coordination with the agencys tracing team and suggest remedial course of actionoIdentify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer

oEnlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.oEnsure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company

Qualification: Graduate ,Masters/Postgraduate