Telecaller Loan Recovery (On-site)

2 - 5 years

2 - 3 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for experienced Telecallers with a strong background in the Banking or Financial Services industry, preferably in loan recovery and payment follow-ups.

The role involves engaging with customers, explaining repayment procedures, and ensuring timely recovery of dues.

Key Responsibilities

  • Make outbound calls to customers for payment reminders and loan recovery.

  • Explain repayment details and resolve customer queries in a professional manner.

  • Follow up on bounced payments and overdue cases via calls, WhatsApp, and email.

  • Maintain accurate customer records and update details in internal systems (LMS / MIS).

  • Coordinate with the Recovery and Legal teams for escalations.

  • Meet daily and monthly communication and recovery targets.

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