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Tata Capital
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Collection Officer - Housing - EM

Collection Officer - Housing - EM

Tata Capital

2 - 5 years

4 - 7 Lacs

Mumbai

Posted:2 weeks ago| Platform:

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Skills Required

financial inclusion auditing regulations irb housing finance github housing maven customer service collection management recovery amazon rds financial services sales docker ansible amazon ec2 java git collections linux jenkins mysql aws

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly motivated and experienced Collection Officer to join our team in Rajapalayam, South Venganallur, J Grades. The ideal candidate will have 2-5 years of experience in collections, preferably in the banking or financial services industry. Roles and Responsibility
Negotiate payment schedules with customers to suit their current financial situation while satisfying debt obligations.
Track portfolio for specific buckets and control delinquency, focusing on non-starters and resolving customer discrepancies.
Provide efficient customer service regarding collection issues, process refunds, review account adjustments, resolve client discrepancies, and short payments.
Monitor and maintain customer account details for non-payments, delayed payments, and other irregularities, making necessary calls and adjustments.
Ensure compliance with all Audit / NHB / IRB regulations and company policies and procedures.
Coordinate with the agency''s tracing team to trace defaulters and assets, suggesting remedial actions.

Job
Graduate or Master''s degree in any field.
Minimum 2 years of experience in collections, preferably in banking or financial services.
Possess strong knowledge of auditing, financial inclusion, housing finance, and IRB regulations.
Demonstrate excellent communication and negotiation skills, with the ability to work effectively with customers and internal teams.
Exhibit strong analytical and problem-solving skills, with attention to detail and the ability to meet deadlines.
Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.

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Tata Capital

Financial Services

Mumbai Maharashtra

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Collection Officer - Housing - EM