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Tata Capital
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Collection Officer - Housing - EM

Collection Officer - Housing - EM

Tata Capital

2 - 7 years

4 - 7 Lacs

Mumbai

Posted:2 weeks ago| Platform:

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Skills Required

financial inclusion auditing financial services broking collections microfinance rural banking housing customer service investment banking collection management rural finance recovery capital market sales derivatives fixed income finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly motivated and experienced Collection Officer to join our team in Gobichettipalayam. The ideal candidate will have 2 to 7 years of experience in collections, preferably in the banking or financial services industry. Roles and Responsibility
Negotiate payment schedules with customers to suit their current financial situation while satisfying the debt.
Track and control delinquency on a bucket-wise and DPD basis, focusing on non-starters.
Provide efficient customer service regarding collection issues, process refunds, review account adjustments, resolve client discrepancies, and handle short payments.
Monitor and maintain customer account details for non-payments, delayed payments, and irregularities, making necessary calls and adjustments.
Ensure compliance with all Audit/NHB/IRB regulations and company policies.
Identify defaulting accounts and investigate reasons for default while maintaining healthy relationships with customers.

Job
Graduate or Master''s degree in any field.
Minimum 2 years of experience in collections, preferably in banking or financial services.
Possess strong knowledge of auditing, financial services, broking, and financial inclusion.
Demonstrate excellent communication and negotiation skills.
Ability to work effectively in a fast-paced environment and meet deadlines.
Strong analytical and problem-solving skills are essential.

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Tata Capital

Financial Services

Mumbai Maharashtra

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Collection Officer - Housing - EM