Collection Manager - Commercial Vehicle and Construction Equipments

As a Portfolio Management Executive, your role involves the following key responsibilities: - Allocate portfolio to vendors based on past performance trends and Field Officer availability, ensuring adequate manpower capacity for the portfolio. - Review cases with Field Officers/Team Leaders and assign work based on disposition code. - Coordinate with agency resources for call planning to improve resolution rates, providing necessary support to the agency for challenging cases. - Allocate and audit receipt books & Repo kits periodically. - Ensure timely closure of agency billing within 60 days of the completed month's work. - Obtain prior approvals for repo cases and assist agencies in managing repo-related issues. - Handle collection/repo-related customer service issues and escalations. - Collaborate with the legal team to initiate legal actions against chronic defaulters and work with enforcement agencies in cases filed against the organization by customers/third parties. - Track and review BKT resolution with agencies and Field Officers, ensuring restricted flow rates to the next BKT in your assigned location. - Identify non-performing Field Officers, recruit a new team, and provide training as necessary. - Close CRM queries within the assigned Turnaround Time (TAT). - Respond to RCU audit queries before the TAT and implement committed actions at the field level. - Discuss receipt book discrepancies with the agency to prevent recurrence of such issues in the field. - Utilize HHT 100% and submit reports regularly to ACM/RCM. - Inform the IT team of any non-working HHT devices for necessary support. Additionally, if there are any additional details about the company in the job description, please provide them. As a Portfolio Management Executive, your role involves the following key responsibilities: - Allocate portfolio to vendors based on past performance trends and Field Officer availability, ensuring adequate manpower capacity for the portfolio. - Review cases with Field Officers/Team Leaders and assign work based on disposition code. - Coordinate with agency resources for call planning to improve resolution rates, providing necessary support to the agency for challenging cases. - Allocate and audit receipt books & Repo kits periodically. - Ensure timely closure of agency billing within 60 days of the completed month's work. - Obtain prior approvals for repo cases and assist agencies in managing repo-related issues. - Handle collection/repo-related customer service issues and escalations. - Collaborate with the legal team to initiate legal actions against chronic defaulters and work with enforcement agencies in cases filed against the organization by customers/third parties. - Track and review BKT resolution with agencies and Field Officers, ensuring restricted flow rates to the next BKT in your assigned location. - Identify non-performing Field Officers, recruit a new team, and provide training as necessary. - Close CRM queries within the assigned Turnaround Time (TAT). - Respond to RCU audit queries before the TAT and implement committed actions at the field level. - Discuss receipt book discrepancies with the agency to prevent recurrence of such issues in the field. - Utilize HHT 100% and submit reports regularly to ACM/RCM. - Inform the IT team of any non-working HHT devices for necessary support. Additionally, if there are any additional details about the company in the job description, please provide them.