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IMTS Ed-tech Company
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Collection Executive

Collection Executive

IMTS Ed-tech Company

1 years

2 - 3 Lacs

india

Posted:1 month ago| Platform: GlassDoor logo

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Skills Required

empathy payments reports management support communication flow negotiation excel

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Collection Executive

Location: Noida Sector 16 (Onsite Role)
Employment Type: Full-time

About the Role:

We are seeking a polite, detail-oriented, and customer-focused Collection Executive to handle student fee recovery and maintain healthy client relationships. The role involves managing inbound and outbound calls, resolving payment-related concerns, and ensuring smooth collection processes without high-pressure targets.

Key Responsibilities:

Make and attend calls to students/customers regarding pending fees or dues.
Handle conversations with professionalism, empathy, and authenticity.
Identify issues or objections and provide suitable solutions to ensure timely recovery.
Maintain accurate records of all calls, payments, and follow-ups in spreadsheets/databases.
Build and maintain positive relations with students/customers while ensuring payment compliance.
Coordinate with the internal accounts and operations team for timely updates.
Share daily/weekly reports with management regarding collection status.

Requirements:

Minimum 6 months – 1 year of experience in recovery, collection, or customer support (education sector preferred).
Excellent communication and listening skills (Hindi & English).
Ability to work under heavy call flow and manage time effectively.
Strong negotiation and problem-solving skills.
Basic computer knowledge (MS Excel/Google Sheets).

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹26,000.00 per month

Benefits:

Leave encashment
Paid sick time

Language:

English (Required)

Location:

Noida Sector 16, Noida, Uttar Pradesh (Required)

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