Collection Executive

Rashmi Engicon

0 years

0 Lacs

india

Posted:5 hours ago| Platform: GlassDoor logo

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Skills Required

regulations payments communication negotiation management contracts

Work Mode

On-site

Job Type

Full Time

Job Description

A bill collection executive is responsible for recovering outstanding debts by contacting customers who have overdue bills. Key duties include negotiating payment plans, explaining payment terms, and maintaining positive customer relationships while adhering to company policies and legal regulations. Responsibilities and duties

Recovering debt: The primary duty is to chase and collect payments on overdue accounts from individuals or businesses.
Customer communication: This involves contacting debtors by phone or in person to remind them of their outstanding bills and to negotiate payment.
Payment negotiation: The executive works with customers to establish realistic payment schedules and plans for settling their debts.
Record keeping: Maintaining accurate records of all collection activities and customer interactions is essential.
Ensuring compliance: All collection efforts must comply with company policies and legal regulations governing debt collection.

Skills and qualifications

Strong communication skills: The ability to communicate clearly and persuasively with customers is crucial.
Interpersonal and negotiation skills: Building rapport and effectively negotiating payment terms are key parts of the job.
Stress management: The role can be challenging, especially when dealing with difficult customers, so strong stress-management skills are necessary.
Attention to detail: Accurate record-keeping and understanding the terms of sale or contracts are important.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹250,000.00 per month

Work Location: In person

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