47367 Coaching Jobs - Page 2

LTFinance is looking for BRANCH PROCESS MANAGER to join our dynamic team and embark on a rewarding career journey Direct all operational aspects including distribution operations, customer service, human resources, administration and sales Assess local market conditions and identify current and prospective sales opportunities Develop forecasts, financial objectives and business plans Meet goals and metrics Manage budget and allocate funds appropriately Bring out the best of branchs personnel by providing training, coaching, development and motivation Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs Address customer and employee satisfaction issues promptly Adhere to high ethical standards, and comply with all regulations/applicable laws Network to improve the presence and reputation of the branch and company Stay abreast of competing markets and provide reports on market movement and penetration

NEW SCIENCE COLLEGE is looking for Lecturers (Computer Science) to join our dynamic team and embark on a rewarding career journey Develop and deliver curriculum for students. Prepare lesson plans and teaching materials. Evaluate student performance and provide feedback. Conduct research and stay updated on subject matter. Mentor and guide students in their academic and career development. Candidate should hold a relevant graduation degree in computers(BCA, B.Com(Computers), B.Sc etc.) and a post graduate degree in MCA. Candidate should have a experience of 2-5 years as lecturer. Freshers with good academic record can also

Guru Academy is looking for PTE TRAINER to join our dynamic team and embark on a rewarding career journey Develop and deliver PTE (Pearson Test of English) training programs. Prepare lesson plans and teaching materials. Evaluate student performance and provide feedback. Maintain up-to-date knowledge of PTE exam patterns and scoring. Assist students in achieving their desired PTE scores.

We are looking for passionate and experienced Sports Coachesto join our team and train athletes at various skill levels. The ideal candidate should be committed to player development, fostering discipline, and ensuring high-quality training standards. Key Responsibilities Conduct structured training sessions for athletes based on their skill levels. Develop personalized training plans to improve performance and fitness. Assess athletes' progress and provide constructive feedback. Guide athletes in sportsmanship, discipline, and mental resilience. Work closely with academy management to organize sports events and tournaments. Stay updated with modern coaching methodologies and sports trends. Requirements Proven experience as a Sports Coach in a professional or academy setup. Specialization in one or more sports (Football, Cricket, Badminton, Tennis, Basketball, etc.). Coaching certifications from recognized sports federations are a plus. Strong interpersonal and communication skills. Ability to mentor and motivate athletes of different age groups. Commitment to fostering a positive and competitive sports environment. Why Join ZPLYS Opportunity to train and mentor aspiring athletes. Be a part of an innovative sports ecosystem. Access to state-of-the-art facilities and technology-driven insights. Competitive salary and growth opportunities.

A well-balanced workload with adequate study and planning time. An open environment where teachers are encouraged to express their ideas and opinions while also having the opportunity to implement new teaching methods. A supportive and qualified peer group for collaborative learning and teaching. Mentors who are competent, empathetic, and supportive. A well-structured and planned curriculum that includes a variety of co-curricular and extra-curricular activities and events to which teachers can contribute based on their interests. Training sessions and workshops for teachers to keep them up to date on changing syllabus requirements and subject matter. Workshops focused on teachers well-being. An ideal work environment with world-class amenities and creative freedom to teach. Coaching and mentoring of new teachers through scaffolding techniques. A democratic management that takes feedback from teachers and understands their requirements. Demonstrate knowledge and expertise in their subject. Sensitivity to the needs of every child and the ability to respond with maturity, compassion, and tact. Professional conduct with students, peers, and the parent community. A passion for teaching young learners in the classroom. Upright and ethical towards work. Involvement and participation in day-to-day running of the school Commitment to their own growth and development both at the personal and professional level. Maintaining fairness, punctuality, and discipline as a role model for students.

About The Role Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. About The Role - Grade Specific Is fully competent in it"s own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously with minimal supervision. Able to act as a key contributor in a complex environment, lead the activities of a team for software design and software development. Acts proactively to understand internal/external client needs and offers advice even when not asked. Able to assess and adapt to project issues, formulate innovative solutions, work under pressure and drive team to succeed against its technical and commercial goals. Aware of profitability needs and may manage costs for specific project/work area. Explains difficult concepts to a variety of audiences to ensure meaning is understood. Motivates other team members and creates informal networks with key contacts outside own area. Skills (competencies) Verbal Communication

About The Role Project Role : Scrum Master Project Role Description : Acts as an enabler for the effective functioning of a software development team using Agile methodologies. Coaches and mentors the Scrum Team(s), removing barriers to successful implementation and enabling a continued focus on the task at hand. Facilitates scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Identifies and reports progress via appropriate metrics. Must have skills : Agile Program Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Scrum Master, you will act as an enabler for the effective functioning of a software development team using Agile methodologies. Your typical day will involve coaching and mentoring the Scrum Team, facilitating various Agile ceremonies, and ensuring that the team remains focused on their tasks. You will work closely with team members to identify and remove any barriers that may hinder their progress, while also tracking and reporting on the team's performance through appropriate metrics. Your role is crucial in fostering a collaborative environment that promotes continuous improvement and high-quality deliverables. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate communication between team members and stakeholders to ensure alignment on project goals.- Encourage a culture of continuous improvement by promoting Agile best practices and methodologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Program Management.- Strong understanding of Agile frameworks such as Scrum, Kanban, and Lean.- Experience in coaching teams on Agile principles and practices.- Ability to facilitate meetings and discussions effectively.- Proficient in using Agile project management tools to track progress and performance. Additional Information:- The candidate should have minimum 7.5 years of experience in Agile Program Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Scrum Master Project Role Description : Acts as an enabler for the effective functioning of a software development team using Agile methodologies. Coaches and mentors the Scrum Team(s), removing barriers to successful implementation and enabling a continued focus on the task at hand. Facilitates scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Identifies and reports progress via appropriate metrics. Must have skills : Agile Program Management, WebSphere MQ,XML,Spring,Hibern Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Scrum Master, you will act as an enabler for the effective functioning of a software development team using Agile methodologies. Your typical day will involve coaching and mentoring the Scrum Team, facilitating various Agile ceremonies, and ensuring that the team remains focused on their tasks. You will work closely with team members to identify and remove any barriers that may hinder their progress, while also tracking and reporting on the team's performance through appropriate metrics. Your role is crucial in fostering a collaborative environment that promotes continuous improvement and high-quality deliverables. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate communication between team members and stakeholders to ensure alignment on project goals.- Encourage a culture of continuous improvement by implementing feedback mechanisms and promoting best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Program Management.- Strong understanding of Agile methodologies and frameworks, including Scrum and Kanban.- Experience in coaching teams to adopt Agile practices and principles.- Ability to facilitate meetings and discussions effectively, ensuring all voices are heard.- Proficient in using Agile project management tools to track progress and manage backlogs. Additional Information:- The candidate should have minimum 5 years of experience in Agile Program Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Scrum Master Project Role Description : Acts as an enabler for the effective functioning of a software development team using Agile methodologies. Coaches and mentors the Scrum Team(s), removing barriers to successful implementation and enabling a continued focus on the task at hand. Facilitates scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Identifies and reports progress via appropriate metrics. Must have skills : Agile Program Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Scrum Master, you will act as an enabler for the effective functioning of a software development team using Agile methodologies. Your typical day will involve coaching and mentoring the Scrum Team, facilitating various Agile ceremonies, and ensuring that the team remains focused on their tasks. You will work closely with team members to identify and remove any barriers that may hinder progress, while also tracking and reporting on the team's performance through appropriate metrics. Your role is crucial in fostering a collaborative environment that promotes continuous improvement and successful project delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate communication between team members and stakeholders to ensure alignment on project goals.- Encourage a culture of continuous improvement by implementing feedback mechanisms and promoting best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Program Management.- Strong understanding of Agile methodologies and frameworks, including Scrum and Kanban.- Experience in coaching teams to adopt Agile practices effectively.- Ability to facilitate meetings and discussions to drive team engagement and collaboration.- Proficient in using Agile project management tools to track progress and manage workflows. Additional Information:- The candidate should have minimum 7.5 years of experience in Agile Program Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Scrum Master Project Role Description : Acts as an enabler for the effective functioning of a software development team using Agile methodologies. Coaches and mentors the Scrum Team(s), removing barriers to successful implementation and enabling a continued focus on the task at hand. Facilitates scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Identifies and reports progress via appropriate metrics. Must have skills : Agile Program Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Scrum Master, you will act as an enabler for the effective functioning of a software development team using Agile methodologies. Your typical day will involve coaching and mentoring the Scrum Team, facilitating various Agile ceremonies, and ensuring that the team remains focused on their tasks. You will work closely with team members to identify and remove any barriers that may hinder their progress, while also tracking and reporting on the team's performance through appropriate metrics. Your role is crucial in fostering a collaborative environment that promotes continuous improvement and high-quality deliverables. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate communication between team members and stakeholders to ensure alignment on project goals.- Encourage a culture of continuous improvement by implementing feedback mechanisms and promoting best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Program Management.- Good To Have Skills: Experience with various Agile frameworks such as Scrum, Kanban, and Lean.- Strong understanding of team dynamics and conflict resolution techniques.- Experience in coaching teams on Agile principles and practices.- Ability to utilize project management tools to track progress and facilitate collaboration. Additional Information:- The candidate should have minimum 7.5 years of experience in Agile Program Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Scrum Master Project Role Description : Acts as an enabler for the effective functioning of a software development team using Agile methodologies. Coaches and mentors the Scrum Team(s), removing barriers to successful implementation and enabling a continued focus on the task at hand. Facilitates scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Identifies and reports progress via appropriate metrics. Must have skills : Agile Program Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Scrum Master, you will act as an enabler for the effective functioning of a software development team using Agile methodologies. Your typical day will involve coaching and mentoring the Scrum Team, facilitating various Agile ceremonies, and ensuring that the team remains focused on their tasks. You will work closely with team members to identify and remove any barriers that may hinder progress, while also tracking and reporting on the team's performance through appropriate metrics. Your role is crucial in fostering a collaborative environment that promotes continuous improvement and high-quality deliverables. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate communication between team members and stakeholders to ensure alignment on project goals.- Encourage a culture of continuous improvement by promoting Agile best practices and methodologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Program Management.- Strong understanding of Agile frameworks such as Scrum, Kanban, and Lean.- Experience in coaching teams on Agile principles and practices.- Ability to facilitate meetings and discussions effectively.- Proficient in using Agile project management tools such as Jira or Trello. Additional Information:- The candidate should have minimum 7.5 years of experience in Agile Program Management.- This position is based in Chennai.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Scrum Master Project Role Description : Acts as an enabler for the effective functioning of a software development team using Agile methodologies. Coaches and mentors the Scrum Team(s), removing barriers to successful implementation and enabling a continued focus on the task at hand. Facilitates scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Identifies and reports progress via appropriate metrics. Must have skills : Agile Program Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Scrum Master, you will act as an enabler for the effective functioning of a software development team using Agile methodologies. Your typical day will involve coaching and mentoring the Scrum Team, facilitating various Agile ceremonies, and ensuring that the team remains focused on their tasks. You will work closely with team members to identify and remove any barriers that may hinder progress, while also tracking and reporting on the team's performance through appropriate metrics. Your role is crucial in fostering a collaborative environment that promotes continuous improvement and high-quality deliverables. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate communication between team members and stakeholders to ensure alignment on project goals.- Encourage a culture of continuous improvement by promoting Agile best practices and methodologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Program Management.- Strong understanding of Agile frameworks such as Scrum, Kanban, and Lean.- Experience in coaching teams on Agile principles and practices.- Ability to facilitate meetings and discussions effectively.- Proficient in using Agile project management tools to track progress and metrics. Additional Information:- The candidate should have minimum 7.5 years of experience in Agile Program Management.- This position is based in Chennai.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature. What are we looking for? Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination processIndividual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.Performance Reporting:Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance for billing purposes.Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocolsoThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practices Roles and Responsibilities: Leadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.oThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure.Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide constructive feedback and coach team members for improvement.oAbility to conduct performance evaluations and implement performance improvement plans.Technical / Domain Proficiency:oStrong understanding of the relevant business process and industry-specific tools.oProficiency in using software and systems necessary for team operations.oAbility to analyze data and generate meaningful insights to drive performance improvements.Conflict Resolution:oCapability to manage conflicts within the team and mediate disputes.oSkill in maintaining professionalism and promoting harmony in challenging situations.Adaptability and Flexibility:oOpenness to change and ability to adapt to evolving business requirements.oFlexibility to manage unexpected challenges and adjust plans accordingly. Qualification Any Graduation

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature. What are we looking for? Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination processIndividual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.Performance Reporting:Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance for billing purposes.Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocolsoThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practices Roles and Responsibilities: Leadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.oThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure.Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide constructive feedback and coach team members for improvement.oAbility to conduct performance evaluations and implement performance improvement plans.Technical / Domain Proficiency:oStrong understanding of the relevant business process and industry-specific tools.oProficiency in using software and systems necessary for team operations.oAbility to analyze data and generate meaningful insights to drive performance improvements.Conflict Resolution:oCapability to manage conflicts within the team and mediate disputes.oSkill in maintaining professionalism and promoting harmony in challenging situations.Adaptability and Flexibility:oOpenness to change and ability to adapt to evolving business requirements.oFlexibility to manage unexpected challenges and adjust plans accordingly. Qualification Any Graduation

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-beingThe purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature. What are we looking for? Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination processIndividual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.Performance Reporting:Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance for billing purposes.Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocolsoThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practices Roles and Responsibilities: Leadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and conciselyoActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure.Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide constructive feedback and coach team members for improvement.oAbility to conduct performance evaluations and implement performance improvement plans.oThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure.Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide constructive feedback and coach team members for improvement.oAbility to conduct performance evaluations and implement performance improvement plans. Qualification Any Graduation

The candidate must possess in-depth functional knowledge of HR processes and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards companys vision. Additionally, the candidate must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best people practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. The candidate should act as a change agent, acting as a catalyst to drive vertical/org. level changes. Process Manager Roles and Responsibilities: Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that company policiesare adhered to, in the program Work closely with Business on calibration process for performance management system Understand employee pulse, escalate to appropriate levels & ensure end to end resolution Investigate and close any conduct related violation and take necessary disciplinary action wherever required Monitor & govern Performance Coaching & Improvement process for bottom performers in the program Carry out career and capability development programs for identified group of A-PM pool Attrition management for the program/process Target Fostering an ecosystem of quick turn around for grievances while endeavouring to reduce the quantum gradually HR Reach out Connect one-on-one with Analyst- Manager pool during the pulse check Govern leadership connects for the program Oversee the 90-Day on-boarding & assimilation program for Analyst -Manager pool in the program Coach employees for them to invest in their capability building Performance Appraisal and Career Planning Conduct sessions to educate employees on Performance Management System Ensure goal-setting activities getting carried out between the managers and their direct reports basis defined timelines Guide & sensitize managers with evaluation process Close appraisal calibration with Business HR Ops Compliance Conduct exit interviews of Analyst-Process Manager within timelines Timely closure of Bottom Quartile Close Back Ground verification cases of Analyst-Process Manager in the Program where Insufficiency/discrepancy has been identified Tracker Updating and Reporting Ensure that all trackers including pulse, disciplinary (conduct and performance) are updated promptly and further shared with the Sr. HR BP and other stakeholders Create all necessary reports and dashboards required for each program/process area. Drive Rewards & Recognitionin the program to recognize & reward contribution and achievement to motivate higher performance levels Minimum Qualifications Graduate + MBA Overall experience of 4+ years and should have at least 3 years of experience working in a Business Partnering role in a KPO/IT or ITES Industry.

We are looking for Process Planning & Industrial Engineer Electrical Youll make a difference by Develop a sustainable strategy and business plan. Plan sales volumes for potential customers. Infrastructure & Utilities monitoring and control Technical Specifications writing for the M&Ps Planning for Cables Harness Manufacturing Documents preparation for the on-going Build Production support and associated KPIs, RFCs Issues & PPTs reporting to varied Stakeholders Plan & execute actions of WAM measures to achieve productivity targets year on year. Ensure Layouts are in line with electrical safety standards & all required measures are implemented. Training, Qualifying & validating special process / people for special processes such as Crimping. Plan & execute test Philosophy, Test jigs & fixture for wire harness testing during manufacturing. Desired Skills: We are seeking for a BE-Electrical/Power Electronics. Minimum 5 Years of relevant experience. Min. 5 years of experience process planning of wire harness & other electrical HV, MV cabinets. Experience of working in Rolling stocks components / Locomotive is preferred.

oriented: Provide management and employees with competent EHS advice and action plans. Provide guidance and support to management on the promotion and implementation of the EHS strategies, procedures, guidelines, and goals for continuous improvements, at all sites assigned in the region. Provide enabling support to management on the implementation of EHS strategies, procedures, guidelines, and legislation to achieve the goals and objectives of the company. Ensure that environment and health impacts and significant risks are identified, reviewed, and communicated and provide active support in mitigating such risks/impacts & regular visits to sites to provide practical safe solutions for high-risk activities. Ensure that appropriate measuring and monitoring of EHS issues is undertaken and reported accurately and transparently. Provide advice and support to Division/BU management on EHS compliance. Provide assistance in the completion of risk assessments & JSA where required and ensure that they are regularly reviewed, and mitigation measures are undertaken. Ensure that all accidents, diseases, dangerous occurrences are reported to the relevant statutory bodies as applicable within the defined legal framework and timelines. Ensure all accidents and near misses are recorded, reported, and investigated in accordance with the company accident and reporting procedures, and all corrective/preventive actions are identified, implemented, and reviewed. Ensure relevant EHS records (e.g. policy documentation, risk assessments, safety data sheets, registers, fire drills and training records etc.) are maintained and updated as and when necessary. Ensure provision is made for all employees, including temporary staff and contractors, to receive effective and sufficient training and instruction by way of the companys EHS competency development program. Act on employee complaints relating to Health, Safety or Welfare, communicate through the relevant company channels and bring to the attention of the concerned authorities as required. Ensure updated information of legal requirements, hazards in the workplace company EHS policy and procedures. Encourage the participation and involvement of all employees in EHS issues and ensure that all complaints and/EHS breaches are dealt with promptly and effectively. Ensure adequate supplies of effective PPE, as specified by risk assessments, are readily available for those employees visiting clients premises. Encourage the participation and involvement of all employees in EHS issues and ensure that all complaints and/EHS breaches are dealt with promptly and effectively. We dont need superheroes, just super minds: Degree or recognized Diploma in Engineering or Science. Degree or recognized Diploma in Occupational Health and Hygiene from ADIS (RLI/CLI) / State. GOVT recognized institute or Premium Institute of the Nation like, IIT, NITIE & NICMAR Desirable Degree or recognized Diploma in Industrial Safety /Environmental management recognized by State Technical Board. Certified Lead Auditor. NEBOSH IGC Experience (Mandatory): Minimum 7-10 years of experience in EHS function. Strong experience in on the job coaching Fluent English both spoken and written. Desirable Significant experience in construction, Power plant, manufacturing, engineering, or project management Experience in Sustainable Development

Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About The Team Workday, founded in 2005, stands as a groundbreaking force in the human capital and financial management industry, with a global presence and a diverse array of customers. Across our offices worldwide, our teams are united by a shared dedication to innovation, collaboration, and excellence! Joining our team means embarking on a journey of opportunity to advance your career and contribute to impactful solutions that shape industries. Whether you thrive with solving sophisticated business problems, collaborating with agile teams, or championing innovation and software design, Workday offers an environment where your talents can thrive. Our Product Development and QA organization spans across various products, serving a wide range of customers worldwide. Every project you undertake with us contributes to Workday's outstanding culture, core values, and dedication to excellence. We're proud to have received numerous awards and accolades for our products, outstanding workplace culture, and commitment to sustainability. With your talent, we continue to lead the way in cloud technology and make a difference in the lives of our customers worldwide! About The Role A successful candidate will lead multiple priorities with bold deadlines, be passionate about building high-quality enterprise applications, and be innovative in their approaches to technical delivery, process and operations, and relationship-building. You are a leader, a coach, and a mentor - you will lead with heart and empathy, inspire your teams, galvanize in times of pressure, and equip teams and team members for success. You are a business leader with a growth mindset - you will use your technical expertise to challenge the status quo, find opportunities for positive change, and work with your partners to ensure sustainable business success for Workday. You will promote a diverse and inclusive environment where employees are happy, energized and engaged, and who are excited to come to work every day. What You Will Do: Partner and collaborate with multi-functional stakeholders to prioritize, plan and deliver first-rate experiences for Workday customers. Drive the activities of software development scrum teams, including analysis, design, programming, and continuous improvement, ensuring delivery of innovative, high quality software solutions Engage with Development, Product, QA, Automation, Research/UX, Agility, Doc-writing, and Customer Support colleagues to identify, discuss, debate and ultimately solve customer issues in increasingly innovative ways Understand and promote industry-standard software design methodologies Coach and mentor team members to help them to be at their best, assisting with career growth and personal development Personify and promote the Workday values of Employees, Customer Service, Innovation, Integrity, Fun, and Profitability About You Basic Qualifications: 3+ years of experience building and directly managing impactful engineering teams 8+ years of experience developing applications using Cloud-based technologies 8+ years of experience with design and development using an object-oriented language such as Java, Python, C#, C++, etc. Bachelor's degree in a computer related field or equivalent work experience Other Qualifications: You see software development as a team sport and thrive in a highly collaborative and agile culture where you’re always guiding and learning You have a strong focus on delivering high-quality software products, continuous innovation, and you value test automation and performance engineering You are proactive and able to deliver on initiatives that you start You demonstrate the interpersonal skills needed to positively influence important issues or decisions in a multi-functional environment You have the ability to communicate technical complexity in simple terms to both technical and nontechnical audiences Experience in ERP application development is a plus Experience supporting team members career growth and development You put people first and ensure a psychologically safe environment for team members Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That’s why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years’ experience. Our team of over 2,400 experts, operating across 30 global locations, are enabling customers’ decisions through real-time analytics, consultancy, events and thought leadership. Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most. WoodMac.com Wood Mackenzie Brand Video Wood Mackenzie Values Inclusive – we succeed together Trusting – we choose to trust each other Customer committed – we put customers at the heart of our decisions Future Focused – we accelerate change Curious – we turn knowledge into action The Opportunity Our UCM Data team builds, enhances, and maintains the data that underpins Wood Mackenzie’s unique understanding of the energy and natural resources sectors. Data is the key driver behind Wood Mackenzie’s mission to transform the way we power the planet. The Role Join the team to analyse critical oil and gas industry data, focusing on data management, pipeline development, and quality assurance challenges while collaborating across Data, Research, and Product teams. Collaborate closely with colleagues globally across Data, Research, and Product, gaining insight into how our different teams (Research, Data, Technology, Sales, Marketing and more) all collaborate to create and deliver value for our clients. Key Responsibilities Develop deep understanding of energy data workflows and customer needs Manage and maintain our market leading data assets Deliver analytics solutions through integrated datasets and automated pipelines Ensure data quality ownership while meeting client requests with high standards Identify and document system optimisation and improvement opportunities Apply agile methodologies to foster continuous improvement and measurable success Maintain GIS platforms and databases using industry best practices Collaborate across teams to deliver data assets Requirements Experience in data roles with focus on ingestion, cleansing, and quality management Proficiency in SQL and both relational/NoSQL database systems Proficiency in data visualisation tools (Power BI preferred) Proficiency using GIS software like ArcPro (desired) Experience applying technology solutions using agile methodologies Strong communication abilities Background in Oil & Gas exploration, Geology, Petroleum Engineering, or related field preferred Python programming experience preferred AWS cloud platform knowledge preferred API integration experience preferred Passion for emerging data technologies What's In It For You At Wood Mackenzie, you will have opportunities to engage in meaningful work and collaboration with international stakeholders, creating a positive and lasting impact, and find the support, coaching, and training you need to kick-start your career. In This Role, You Will Get The Following Valuable work experience and a comprehensive insight into the work of a leading research organisation The opportunity to contribute to a research project, enabling you to put theory into practice The encouragement to share your ideas The chance to learn new skills that will be valuable to you in your future career We value different perspectives and aspire to create an inclusive environment that encourages diversity and fosters a sense of belonging. WoodMackers have regular opportunities to get involved in our Wellness, Diversity and Inclusion, Community Engagement, and Sustainability initiatives such as our partnership with Let’s Share the Equal Opportunities We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status. You can find out more about your rights under the law at www.eeoc.gov If you are applying for a role and have a physical or mental disability, we will support you with your application or through the hiring process.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. We Canada Life is an insurance and financial services company with its headquarters in Winnipeg, Manitoba. we provide a wide range of insurance and wealth management products for individuals, families, and business owners from coast to coast. Canada Life is focused on improving the financial, physical and mental well-being of Canadians and believes in good corporate governance & we do offer health and dental insurance, benefit and savings plans, charitable giving, and workplace mental health resources. Please login to our website to know more about us. About us (canadalife.com) What You Will Do In partnership with the Snr Operations Manager, provide strong people leadership for 5 or more Assistant Managers and employees to deliver an exceptional customer experience in an inclusive environment, leading our Health & Dental claims operation team in Bangalore. Ensure strong employee engagement results, performance management, coaching and development of all employees within Benefits Payment Office. Ensure all operational objectives are achieved including time service, quality, and productivity for claim adjudication. Drive a continuous improvement culture to implement solutions that create value. Embed a mindset that empowers employees to make informed and timely decisions that focus on the customer. Collaborate with other site leaders on forecasting & capacity planning and ensuring appropriate resources are in place to efficiently and effectively deal with claims volume and service objectives to ensure consistent national delivery of service. Ensure strong training delivery to enhance employee skills and capabilities to deliver against business objectives. Manage and maintain site operating budget – ensuring prudent financial management of related expenses. Ensure adherence to compliance protocols & ‘satisfactory’ audits are achieved. What You Will Bring University degree or the equivalent education or experience in a field related to operations management, business administration, etc. 10+ years leadership experience in an operations business within financial services – providing leadership for day-to-day operations with a strong customer centric focus. Group Health & Dental claims experience would be considered an asset. Be a culture leader who is focused on building high performing teams, collaboration, empowering employees and creating a psychologically safe work environment. Passion for coaching & mentoring team members to reach performance expectations and support them in developing their potential. Strong change leadership skills coupled with the ability to inspire and motivate individuals and teams. Foster an environment that encourages new approaches, challenges the status quo, and inspires creativity. Creative thinker with proven analytical and problem-solving skills to identify meaningful solutions. Good judgment and decisions making skills – along with ability to assess risk and make informed decisions. Proven ability to develop strong relationships with both internal and external partners / clients. This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

We are seeking a Software Engineering Manager with a strong background in Python, Java Spring Boot, AWS Cloud, Microservices, to lead and manage development teams which will be developing Data & AI services including Agentic framework, RAG Service, etc. The candidate should have strong understanding of AI / ML frameworks and toolsets. The ideal candidate should have end-to-end project management experience, the ability to provide technical leadership, and excellent interpersonal skills for handling stakeholders and multi-functional teams. Key Responsibilities: Lead and mentor development teams, providing guidance to achieve project goals. Develop a collaborative work environment, ensuring effective team communication. Conduct performance reviews, identify development needs, and provide ongoing mentor. Participate in the recruitment and hiring of new engineers. Oversee project management, including scope definition, delivery milestones, and timelines. Track project progress, present status updates, and identify risks with mitigation plans. Collaborate with product managers, product owners, architects, and partner teams to gather requirements and prioritize features. Ensure adherence to coding standards, best practices, and design principles. Provide technical guidance and expertise on complex design decisions. Maintain smooth communication with stakeholders, offering clear project status updates and addressing challenges proactively. Mandatory Requirements: 9 to 12 years of experience in software development and engineering management. Proven expertise in Java Spring Boot, AWS Cloud, Microservices, Angular, TypeScript, JavaScript, HTML, and CSS. Experience in working with Databases (SQL, NoSQL) and data structures Experience in managing projects on ML/AI engineering, particularly with LLMs and generative AI applications Experience with microservices architecture, API design, and asynchronous programming Demonstrated experience building RAG systems and working with vector databases Familiarity with LangChain/LangGraph or similar LLM orchestration frameworks Solid understanding of AWS services, particularly Bedrock, Lambda, and container services Strong experience in leading and managing development teams. Ability to provide technical leadership and mentorship to engineers. Excellent skills in cross-team communication, stakeholder management, and presenting complex technical concepts to diverse audiences. Strong problem-solving skills, with the ability to analyze issues, develop effective solutions, and make timely decisions. Good to Have: Experience with other cloud platforms like Azure and open-source cloud components. Knowledge of Docker & Kubernetes, Terraform, and Python ! Knowledge of modern data stack (ETL, data warehousing, analytics, and AI) Preferred Skills & Attributes: Ability to drive team performance, ensuring alignment with business objectives. Experience managing large-scale cloud-based applications. Strong understanding of Agile methodologies and project execution. Outstanding leadership, coaching, and team-building skills. Ability to work in fast-paced environments, handling multiple priorities effectively.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others.Experience: 1-3 Years.

Department: Research Location: Gurugram, India Description We are seeking a talented and driven Senior Analyst to join our India Research team in Gurugram. This is a unique opportunity for a professional with a strong analytical background and a passion for the energy transition to contribute to cutting-edge research on India’s electricity grid and power system. You will work in a dynamic, collaborative, and intellectually stimulating environment, contributing to high-impact projects that shape the strategic decisions of leading energy sector stakeholders. Over time, you will develop deep expertise in grid and network modelling, supported by experienced mentors and industry-leading tools. This role is ideal for candidates with experience in grid operations, transmission planning, or power system modelling, and who are looking to grow their career in a fast-paced, international setting. Key Responsibilities · Conduct research and analysis on India’s electricity grid, including transmission and distribution networks, and its impact on renewable and storage investment cases. · Develop and apply power system models to assess grid constraints, congestion, and investment needs. · Analyse the impact of policy, regulation, and market design on grid management and asset economics. · Collaborate with Aurora’s global modelling and research teams to integrate grid insights into broader market forecasts. · Present findings to clients through reports, presentations, and interactive discussions. · Contribute to thought leadership on grid-related topics including distributed energy resources, storage integration, and grid decarbonisation. What we are looking for Required attributes: · Relevant degree in Economics, Engineering, Power Systems, Mathematics, Computer Science or other quantitative field from a top university (First class university degree from premier institute (IITs and IIMs preferred) · Exceptional problem-solving skills and analytical ability · At least 2 to 4 years of experience of working at a major consultancy, energy company, financial services company, or other knowledge-focused firm or institution · Previous experience of working on energy-related projects or policy – particularly in an Indian context (preferably in Power and Renewables domain) · Proven ability to interpret complex technical data and communicate insights clearly. · Strong project management skills and ability to work in team-oriented environments. · Entrepreneurial mindset and eagerness to contribute to a growing business. Desirable attributes: · Relevant Master’s degree or PhD · Experience in a quantitative and/or technical role, ideally in grid modelling, transmission planning, or power system analysis · Knowledge of and interest in energy markets, and a belief that well-designed models significantly improve decision making · Familiarity with programming and data analysis tools (e.g., Python, MATLAB, R). · Interest in energy markets and the role of grid infrastructure in enabling the energy transition. What we offer · A fun, informal, collaborative and international work culture · A competitive salary package · Access to regular coaching and mentoring sessions and the opportunity to learn from experienced professionals · Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills within the responsibilities of your role and within the wider context of the industry. · Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects At Aurora we will consider all requests for flexible working. For most roles, the following types of flexibility are usually possible: a hybrid model of remote and in-office working and flexible start and finish times. Please talk to us during the interview about the flexibility we could offer and we will be happy to explore the best available option for you. The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity. The successful candidate would start as soon as possible. The team will review applications as they are received. Salary will be competitive with experience. To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period! About us From its academic roots, Aurora Energy Research is a thriving, rapidly growing company, currently serving over 1,000+ of the world’s most influential energy sector participants, including utilities, investors, and governments. As a PE- backed Cleantech Unicorn, Aurora covers 40+ power markets across 5 continents through its 17 officers across Asia-Pacific, Latin America, Europe, and North America, working with leading organisations to provide comprehensive market intelligence, bespoke analytic and advisory services, and cutting-edge software. We are a diverse team of experts with vast energy, financial, and consulting (ex-Mckinsey, BCG, Bain) backgrounds with degrees from top pedigree institutes such as Oxford, Cambridge, Wharton, Indian Institute of Technology (Bombay, Kanpur, Madras), Indian Institute of Management (Ahmedabad, Calcutta). We cover power (including grid), batteries (storage), hydrogen, carbon. With this, we provide data-driven intelligence to fuel strategic decisions in the global energy transformation.

Job Description: Audit, Analyse, Report, Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Monitor and analyse customer support trends Basic understanding of various departments and tracking and recording their KPIs. Create criteria for agent performance measurement (QA scorecard) Assess agent performance over time Ensure that quality assurance standards are achieved Compile and analyse statistical data, including KPIs Identify strategies to implement improved internal processes Draft and execute quality assurance policies and procedures Good Coaching and Verbal Communication Empathetic And Emotionally Intelligent Goal-Oriented Belief In the Company’s Mission and Vision Skills Required: Quality control certification (Added Advantage). Excellent attention to detail. Excellent verbal and written communication. Data analysis and statistical aptitude. Good interpersonal skills. Call auditing Call monitoring Good knowledge of MS Office Good Presentation Skills