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CMDB Process & Technical Analyst

CMDB Process & Technical Analyst

Ahead

3 - 8 years

2 - 4 Lacs

gurugram

Posted:3 days ago| Platform:

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Skills Required

cmdb configuration management servicenow itil v3 itil front desk information technology service management dashboards data quality process management itsm front office technical analysis data governance data integration

Work Mode

Work from Office

Job Type

Full Time

Job Description

The CMDB Process & Technical Analyst is responsible for the governance, accuracy, and optimization of the Configuration Management Database (CMDB) within ServiceNow. This role ensures that CMDB processes are well-defined, implemented, and adhered to, enabling accurate visibility into IT assets, services, and relationships. Working closely with IT operations, infrastructure, and application teams, the CMDB Process & Technical Analyst will combine process management expertise with strong technical skills to maintain data integrity, improve automation, and support IT Service Management (ITSM) outcomes

Roles And Responsibilities

Own and maintain CMDB processes in alignment with ITIL best practices, ensuring data accuracy, completeness, and compliance.
Define and enforce CMDB data governance standards, naming conventions, and relationship models.
Configure and manage CMDB in ServiceNow, including CI class structures, discovery sources, reconciliation rules, and data import sets.
Partner with ServiceNow development teams to design and implement automated data integrations, discovery schedules, and reconciliation jobs.
Monitor CMDB health using dashboards and KPIs; proactively address data quality issues.
Collaborate with process owners (Incident, Change, Problem, Asset) to ensure CMDB supports ITSM processes and business needs.
Conduct regular audits of CMDB data and reconcile against authoritative data sources.
Develop training materials and conduct workshops to promote CMDB process adoption and understanding across IT teams.
Support audits and compliance efforts by providing accurate and timely CMDB data.

Qualifications

Bachelors degree in information technology, Computer Science, or related field.
3+ years of experience managing or supporting a CMDB, preferably in a ServiceNow environment.
Strong understanding of ITIL Configuration Management principles and processes (ITIL v3/v4 Foundation or higher preferred).
Hands-on experience configuring and maintaining CMDB in ServiceNow, including discovery, integrations, and reconciliation.
Proficiency in querying and analyzing CMDB data for reporting and health checks.
Familiarity with IT asset management, service mapping, and dependency visualization.
Strong problem-solving skills with attention to detail and data quality.
Excellent communication skills with the ability to collaborate across technical and non-technical teams

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CMDB Process & Technical Analyst