Cluster Quality Manager

6 - 11 years

4 - 8 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Cluster Quality Manager to join our team at Fairmont, with 6-12 years of experience in the hospitality industry.

Roles and Responsibility

  • Oversee quality control processes to ensure high standards of service and product delivery.
  • Develop and implement effective quality management systems to enhance customer satisfaction.
  • Conduct regular audits and inspections to identify areas for improvement.
  • Collaborate with cross-functional teams to resolve quality-related issues and improve overall performance.
  • Analyze data and metrics to measure quality and identify trends for improvement.
  • Provide training and coaching to staff on quality procedures and best practices.

Job Requirements

  • Proven experience in quality management within the hospitality industry.
  • Strong knowledge of quality control processes and procedures.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and prioritize tasks.
  • Strong analytical and problem-solving skills.
  • Experience with quality management software and systems.

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