Cluster Quality Manager

Job Description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description As Quality Manager at Fairmont Jaipur will be responsible for overseeing and enhancing the hotel's quality management systems, ensuring compliance with Fairmont's brand standards and local regulations. This role involves developing and implementing quality assurance programs, conducting audits, and fostering a culture of continuous improvement to deliver exceptional guest experiences. Key Responsibilities Quality Assurance & Compliance: Develop, implement, and maintain quality assurance programs aligned with brand standards and local regulations. Conduct regular audits and inspections to ensure compliance across all departments Guest Experience Enhancement: Monitor guest feedback through various channels, including surveys and social media, to identify areas for improvement. Collaborate with department heads to implement corrective actions and enhance guest satisfaction. Training & Development: Design and deliver training programs focused on quality standards, service excellence, and compliance. Ensure all staff are equipped with the necessary skills and knowledge to uphold quality standards. Process Improvement: Identify opportunities for process optimization and efficiency improvements. Lead initiatives to streamline operations without compromising quality. Qualifications Bachelor’s degree in Hospitality Management, Quality Assurance, or a related field. Minimum of 5 years of experience in quality management within the hospitality industry, preferably in luxury hotels. Strong knowledge of quality management systems, audit procedures, and regulatory compliance. Excellent communication, interpersonal, and leadership skills.