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Cluster Optom

3 years

0 Lacs

Tamil Nadu India

Posted:3 days ago| Platform: Linkedin logo

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Skills Required

combination metrics maintenance test troubleshooting query qc calibration training tracking initiation audit support documentation report service leadership coaching communication

Work Mode

On-site

Job Type

Full Time

Job Description

About The Role

The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and opticalretail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They areresponsible to deliver the best customer experience by leading the example in driving the key business metrics with theiroptometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standardsthroughout as per Lenskart norms.

Responsibilities

Area Activities expected to be performed by a Lenskart Cluster OptometristStore Visit
  • Must visit assigned stores in Lenskart uniform and manage the complete Technical and
Functional part of Lenskart stores.
In Store Duty
  • Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch,
Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.
  • Must also work as a store optometrist during busy hours, high sale days or to cover
shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry,
merchandise, Instrument calibration, KMT products etc.
  • To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and
lead by example
Manpower
  • To welcome new talent from market, conduct interview and on board. Initiation Prepare
and conduct meetings with respective AOMs to discuss reviews, performance or
proposalsTraining
  • For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check,
dispensing, contact lens, troubleshoot, deliver to measure the impact of training on
store performance. Identify and Train the Store staff to help them achieve their goalsAudit
  • Periodically audit their eye test and dispensing performance
Team Leader
  • Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support
store team
Revenue
  • Maximise In-Store Revenue through Optometrists through continuous training, periodic
reviews, increasing number of eye tests done at store and reducing returns
Team Work
  • Work as a member of Business Team to accomplish goals and objectives. Participate in
regional, departmental, executive, operational meeting as appropriate
Documentation
  • Maintain documentation and Report daily to PS regional manager on store visit

Summary

Working Hours
  • Same as store shift and as per business needs. Must work on weekends and public
holidays to support store business
Personal attributes & competencies
  • Minimum qualification: Diploma in Optometry with minimum 3 years of retail experience and a good track
record
  • Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements
  • Must be ready to travel anywhere in India as per Business requirements
  • Passionate about Sales, Retail, Customer service and Training
  • Good understanding of market and product analysis
  • Must have leadership qualities such as - lead by example, coaching, motivating, great communication and
never give up attitude
  • Energy, influence, 10 x think / entrepreneur mind-set etc.

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Lenskart.com

E-Commerce, Eyewear

New Delhi

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