Cluster Manager-Credit Cards

Job Description

Job Requirements Role/Job Title: Cluster Manager - Credit Cards Function/ Department: Credit Cards - Retail Assets Roles & Responsibilities 'Manage a Team of Sales Managers / RMs / SOs & Sales Backend across mapped geographies in the assigned zone to drive sales, cost, product mix targets to build a critical mass of credit card customers. Implementation of the distribution plan across geographies, creating & leading a team of Managers & sales resources across Regional / State / City levels spread across geographies, and managing multiple channels of acquisition to reach an optimal distribution foot-print. Establishing the distribution & channel Infrastructure - Identification and enrolment of channel partners across the Retail, Online & Fintech based customer acquisition platforms, Identification & enrolment of 3rd party payroll & infra service providers for creating a robust S&D Infrastructure. Own & drive basic quality parameters to drive approval rates / FTR / TAT / processes. Drive the Regulatory & Legal Compliance framework implementation and create a culture of fairness and correctness across all customer touch points, and across business team members. Secondary Responsibilities 'Drive collaboration with internal stakeholders ( Product / Credit / Policy / IT / Ops. ) to develop implementation plans through all customer acquisition channels. Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers. Recommend process changes in order to improve sales efficiency and quality across customer acquisition points / channels. Managerial & Leadership Responsibilities Mentor and coach sales team members to percolate ethos of customer centricity, innovation, compliance and integrity in region / city. Monitor key parameters on employee productivity, hiring quality, attrition rates and make necessary improvements. Education Qualification Graduation:- Any Graduate Experience: 5-10 Years of experience in Credit Cards. Show more Show less