Cluster Manager-Credit Cards

Job Requirements

Primary Responsibilities

• Manage a team of Sales Managers, Relationship Managers, Sales Officers, and backend sales staff across mapped geographies.
• Drive sales, cost efficiency, and product mix targets to build a critical mass of credit card customers.
• Implement distribution plans across geographies and manage multiple acquisition channels.
• Establish distribution and channel infrastructure including retail, online, and fintech platforms.
• Identify and enroll third-party payroll and infrastructure service providers.
• Own and drive quality parameters such as approval rates, First Time Right (FTR), Turnaround Time (TAT), and process adherence.
• Ensure implementation of regulatory and legal compliance frameworks across all customer touchpoints and business teams.
  

• Collaborate with internal stakeholders (Product, Credit, Policy, IT, Operations) to develop implementation plans.
• Evaluate growth strategies based on competitor analysis and channel/customer feedback.
• Recommend process changes to improve sales efficiency and quality across acquisition channels.
  

• Graduate – Any discipline
• Post Graduate – MBA preferred
  

Experience

• At least 3 years of experience in credit card sales and distribution management.
  

• Strong leadership and team management skills.
• Excellent understanding of credit card products and customer acquisition strategies.
• Ability to implement compliance frameworks and drive operational efficiency.
• Effective communication and stakeholder management skills.
• Analytical mindset with the ability to evaluate growth strategies and process improvements.