Cluster Manager-Credit Cards

Role Overview: As a Cluster Manager Credit Cards, you will be responsible for managing a team of Sales Managers, Relationship Managers, Sales Officers, and backend sales staff across designated geographies. Your role will involve driving sales, managing costs, optimizing product mix, and building a critical mass of credit card customers. You will be required to implement distribution plans, establish channel infrastructure, and ensure regulatory and legal compliance across all customer touchpoints. Additionally, you will focus on mentoring team members and maintaining high standards of customer service and operational efficiency. Key Responsibilities: - Manage a team of Sales Managers, Relationship Managers, Sales Officers, and backend sales staff across mapped geographies. - Drive sales, cost efficiency, and product mix targets to build a critical mass of credit card customers. - Implement distribution plans across geographies and manage multiple acquisition channels. - Establish distribution and channel infrastructure including retail, online, and fintech platforms. - Own and drive quality parameters such as approval rates, First Time Right (FTR), Turnaround Time (TAT), and process adherence. - Ensure implementation of regulatory and legal compliance frameworks across all customer touchpoints and business teams. Qualification Required: - Education: - Graduate in any discipline; Post Graduate degree, MBA preferred. - Experience: - At least 3 years of experience in credit card sales and distribution management. - Skills and Attributes: - Strong leadership and team management skills. - Excellent understanding of credit card products and customer acquisition strategies. - Ability to implement compliance frameworks and drive operational efficiency. - Effective communication and stakeholder management skills. - Analytical mindset with the ability to evaluate growth strategies and process improvements. Role Overview: As a Cluster Manager Credit Cards, you will be responsible for managing a team of Sales Managers, Relationship Managers, Sales Officers, and backend sales staff across designated geographies. Your role will involve driving sales, managing costs, optimizing product mix, and building a critical mass of credit card customers. You will be required to implement distribution plans, establish channel infrastructure, and ensure regulatory and legal compliance across all customer touchpoints. Additionally, you will focus on mentoring team members and maintaining high standards of customer service and operational efficiency. Key Responsibilities: - Manage a team of Sales Managers, Relationship Managers, Sales Officers, and backend sales staff across mapped geographies. - Drive sales, cost efficiency, and product mix targets to build a critical mass of credit card customers. - Implement distribution plans across geographies and manage multiple acquisition channels. - Establish distribution and channel infrastructure including retail, online, and fintech platforms. - Own and drive quality parameters such as approval rates, First Time Right (FTR), Turnaround Time (TAT), and process adherence. - Ensure implementation of regulatory and legal compliance frameworks across all customer touchpoints and business teams. Qualification Required: - Education: - Graduate in any discipline; Post Graduate degree, MBA preferred. - Experience: - At least 3 years of experience in credit card sales and distribution management. - Skills and Attributes: - Strong leadership and team management skills. - Excellent understanding of credit card products and customer acquisition strategies. - Ability to implement compliance frameworks and drive operational efficiency. - Effective communication and stakeholder management skills. - Analytical mindset with the ability to evaluate growth strategies and process improvements.