Cluster Manager

Manage daily logistics and delivery operations to ensure all orders are delivered on

Time.

• Optimize routing, shift planning, and loading efficiency for minimal delays.
• Collaborate with product and tech teams to enhance the operational

dashboard, order tracking, and route optimization tools.

• Ensure top-tier delivery quality, product freshness, and zero-miss service.
• Proactively resolve delivery complaints and build feedback loops for

continuous improvement.

• Design SLAs for delivery performance, including contingency plans for delays,

no-shows, or weather disruptions.

• Integrate customer feedback into the last-mile loop to improve service ratings

and retention.

• Use data tools (Excel, Google Sheets) For Presentation of data
• Identify process bottlenecks and propose actionable solutions backed by data

trends.

• Forecast operational needs in line with business growth, seasonality, and

customer behavior.

• Much concentration on Quality, On Time Delivery and accuracy of the

products ordered.

Preferred candidate profile

Having 5+years of experience in Retail (FMCG) Last Mile Operation

Handled multiple stores operations