Cluster Manager

Job Description

The Cluster Manager will be responsible for overseeing the day-to-day operations of the team of agents under him/her, achieving business targets, managing a high-performing team, building strong distribution networks, and ensuring exceptional customer service delivery. The role demands strategic planning, execution of sales initiatives, and fostering a culture of performance and compliance. Key Responsibilities Drive the achievement of team's business targets (sales, renewals, and persistency) through effective team management and channel development. Build and maintain a robust agency network, brokers, and other distribution partners. Monitor and enhance productivity of sales executives and channel partners. Ensure smooth branch operations with adherence to company policies and regulatory requirements. Promote health insurance products in line with company strategies and customer needs. Provide training, mentoring, and motivation to the sales team. Lead local marketing and promotional activities to increase brand visibility. Address customer queries and resolve escalations to ensure high customer satisfaction. Ensure accurate and timely MIS/reporting to regional and head office teams. Stability is an important criteria. Good team handling skills and communications skills is mandatory. Understanding Data Analytics efficiently is important.