Cluster Head - North India (L5A)

Overall Job Purpose

• Drive the highest levels of quality towards the assigned Segmented Vertical / Vertical Cluster, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
• Drive performance within the specialized Sales team by exceeding Quality promises and KPI deliverables.
  

Job Specification - Key Accountabilities

• Deliver Annual BU targets for the North India Cluster (MINNO).
• Holds responsibility for performance all assigned Segmented Verticals / Vertical Cluster as defined in the Sales Process.
• Ensure that the MINNO team is fully motivated and focused.
• Conduct 1:1 Coaching for all direct reports as per Sales Cadence defined in CXS.
• Participate in all task / activities related to Strategy 2030.
• Lead during Weekly SD: SMG meeting.
• Drive the identification of new opportunities by the team so that there is a robust Sales Pipeline.
• Coach and steer Segmented Vertical / Vertical Cluster teams to achieve set targets for the Cluster.
• Responsible for achieving CH annual targets and goals under Project Optimus for MINNO.
• Conduct regular joint meetings with all LKA and large Customers.
• Regularly review customer portfolios jointly with Sales.
• Ensure QBR as directed by Sales Director.
• Fully support all activities under Customer Engagement Survey (CES).
• Inter- departmental co-ordination.
• Performance management as defined in the Sales Process.
• Support Steering Manager and Sales Director with budgeting, planning and Strategy.
• Responsible for DSO levels for the North Cluster as directed by BA and Sales Director.
• Implement all findings and observations in annual Employee Engagement Survey (EES).
• Review SXC portfolios and coverage of MR, CU and CN customers and ensure they have the right Segmented Vertical specialists for their market.
• Give feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders.
• Selectively engage in TM discussions on relevant matters (e.g., tender guidance and negotiations, special commodity market rates, etc.)
• Coordination of Area sales activities with other Sales Managers and Sales Director.
• Execute all tasks as directed by Sales Director / Management.
• Support Sales Director and HRD with all matters related to Staff, Company policies and HL compliances.
• Forecast weekly volume basis each SSY & update SST.
  

Qualifications And Technical Job Requirements

• University degree or equivalent
• Excellent track record
• Good command of written and spoken English. Command over local language is preferred though not mandatory
• Working knowledge of MS Office and BI tools
• Positive attitude and Good Leadership skills
• Receptive and be able to grasp new ideas
  

Competencies and Values

• Care, Move, Deliver
• Positive attitude can do attitude.
• Proactive
• Energetic and good team spirit
• Enthusiastic
• Commitment to task
• High Integrity