Cluster Head - Hyderabad View Jobs

Job Description

About Swiggy: Swiggy is India’s leading on-demand delivery platform, known for its tech-first approach to logistics and solution-first focus on consumer needs. Operating in 500+ cities with a network of over 200,000 Delivery Executives and 5,000+ employees, Swiggy partners with hundreds of thousands of restaurants to deliver convenience, speed, and reliability. From starting as a hyperlocal food delivery app in 2014 to becoming India’s premier on-demand convenience platform, Swiggy is committed to innovation, driven by data, and focused on offering a fulfilling experience to both consumers and employees. Roles & Responsibilities: Lead a high-performing city team spanning multiple states, with accountability for business outcomes in food delivery. Drive sustainable growth and market share by identifying and solving key city-specific issues while developing localized, innovative strategies. Own the complete P&L for the region by maximizing revenue and optimizing costs. Deliver on key performance metrics including Order Growth, GMV, AOV, Revenue, CX & NPS through structured monthly operating plans (MOPs). Finalize annual and quarterly growth goals post rigorous evaluation, and cascade targets across teams. Lead reviews and deep-dive RCAs to recalibrate plans as needed. Maintain strong stakeholder relationships with Operations, Product, Strategy, and Planning teams to influence roadmaps, align objectives, and resolve blockers. Collaborate on new product GTMs, pilot launches, and scaling initiatives with a clear focus on field feedback and bandwidth planning. Ensure geographic RSS (Restaurant, Selection, and Supply) health by onboarding RXs quickly, expanding categories, and maintaining service parity across time slots and zones. Champion partner relationships by regularly visiting key accounts, driving POC connects, and participating in strategic conversations with large restaurant partners. Manage city-specific configurations (e.g., GD, DBD, SBD, SBS, Base GD, RBS, LM) and coordinate with central teams to adapt configurations to local realities. Proactively evaluate consumer segments to acquire new users and retain core transacting ones through marketing campaigns, BTL/ATL efforts, and localized subscription variants. Coach and guide City Heads on people management—hiring, training, performance tracking, charter prioritization, and employee development across levels. Desired Skills & Qualifications: 7+ years of relevant experience in Sales, Marketing, or Operations, with proven leadership abilities. Graduate/Postgraduate from a premier institute with strong strategic and execution skills. Strong decision-making capabilities with an ability to build and implement regional business plans. Effective negotiator and communicator (Fluency in English and Hindi/Local language preferred). Adept at navigating complex stakeholder relationships and influencing across levels. Passionate about consumer behavior, with a customer-first mindset in every decision. Highly analytical with the ability to process and derive insights from large datasets. Resilient under pressure with a strong hustle and ownership mindset. High ethical standards and integrity in all business dealings. Proficiency in Microsoft Office , especially Excel and PowerPoint.