Cluster Business Head

Job Description

This role is for one of the Weekday's clients Min Experience: 5 years Location: Ahmedabad JobType: full-time We are looking for a results-oriented and dynamic Cluster Business Head (CBH) to lead and manage business operations related to Home Loans (HL) and Loan Against Property (LAP) across a defined branch and geographic territory. The ideal candidate will be responsible for driving growth, ensuring operational efficiency, and delivering exceptional customer service within their region. Requirements Key Responsibilities: Oversee day-to-day operations at the branch level for HL and LAP products, ensuring business targets are met. Drive lead generation, sales conversions, and portfolio growth through effective strategies and execution. Develop and implement localized plans for customer acquisition, retention, and service excellence. Ensure compliance with all internal policies, processes, and applicable regulatory guidelines. Build and nurture strong relationships with customers, channel partners, and stakeholders to enhance business development. Monitor local market dynamics and competitor activities to identify growth opportunities. Proactively manage and resolve escalations, ensuring high levels of customer satisfaction. Track business performance metrics regularly and take corrective measures to address any gaps. Key Skills & Competencies: Proven leadership and branch management experience Strong understanding of Home Loan and Loan Against Property products and processes Customer-focused with a keen sense of local market trends Excellent communication, interpersonal, and stakeholder management skills Ability to make data-driven decisions and manage high-performing teams Show more Show less