Cluster Business Head

Role & responsibilities

• Achieve sales targets for the assigned locations
• Drive consistent market penetration and identify new markets and avenues for expansion.
• Develop and nurture long-term client relationships to generate repeat business, while managing DSAs, connectors, and builder/developer tie-ups.
• Ensure timely customer service delivery, resolution of client queries, and strict compliance with policies and regulatory guidelines.
• Lead, mentor, and motivate Relationship Manager / Resident Manager / Sales Manager / Branch Manager to achieve business objectives.
• Recruit, groom, and retain high-performing teams with minimal attrition, while conducting regular training and performance reviews.
• Monitor delinquency levels and portfolio quality, working closely with credit, risk, and operations teams to ensure smooth loan disbursements.
• Implement sales processes eectively across assigned branches.
• Ensuring adherence to compliance and documentation standards.
• Conduct with branch teams as required and support them in presentation and selling skills.
• Provide accurate market intelligence on competitors, products, and customer needs to senior management.
• Prepare and share regular reports on sales performance, client engagement, and market insights.

Preferred candidate profile

• 8 to 10 years of experience in Home Loan or Mortgage Sales within BFSI/NBFC; exposure to Loans Against Property preferred.
• • Proven track record of leading multiple branches/teams
• • Strong knowledge of local markets, builder tie-ups, and channel partner ecosystem.
• • Strong leadership, people management, and motivational skills.
• • Excellent communication, presentation, and negotiation abilities.
• • High motivation, self-starter attitude, and bias for action in a high-performance environment.
• • Ability to manage P&L, portfolio quality, and risk at the area level
• • Strong analytical skills to track performance and drive profitability.
• • Proficiency in MS Oice (Excel, PowerPoint, MIS tools)