Clubhouse Executive - Hospitality & Property Management

Lodha Group

6 - 10 years

6 - 10 Lacs

Mumbai

Posted:8 hours ago| Platform:

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Skills Required

Training Hospitality Compliance Complaint handling Investigation Property management Customer complaints Staff training Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handling complaints
: Receiving, investigating, and resolving customer complaints in a timely and satisfactory manner
Collaborating with departments
: Working with other departments to address issues and ensure compliance with regulations
Training staff
: Providing guidance and training to customer-facing teams on complaint handling techniques
Analyzing trends
: Analyzing complaint trends to identify areas for improvement
Maintaining records
: Keeping records of customer interactions
Advocating for customers
: Advocating for customers internally and with the voice of customer team
Ensuring compliance
: Staying up to date on relevant regulations and industry standards
Communicating with customers
: Communicating progress to customers and providing answers and solutions
Performing audits
: Performing daily audits to ensure all reporting, tickets, and calls are being handled properly
Providing updates
: Providing weekly updates to leadership on complaint trends and findings

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