Cloud Support Engineer

": "\**About Company:**Comprinno is a NASSCOM-incubated company based in Bangalore, specializing in cloud computing and IT infrastructure automation.Our flagship platform, [Tevico](https://tevi.co/), is an advanced cloud governance and observability solution that helps enterprises to manage large AWS cloud deployments. enhances uptime and service quality by proactively identifying performance degradation and triggering automated recovery workflows.Comprinno also offers a wide range of professional services, helping customers migrate, modernize, secure, and manage their AWS cloud environments. As an AWS Advanced Consulting Partner, we support customers in adopting cutting-edge technologies, including GenAI, to accelerate digital transformation.**About The Role:**\We are seeking an experienced and dynamic individual to join our team as a Managed Services Associate. In this role, you will be responsible for leading and overseeing our team of cloudops engineers that form a managed services team, ensuring the delivery of high-quality services to our clients. The ideal candidate possesses in-depth knowledge of cloud technologies, strong leadership skills, a very good communication skill, and a proven track record in managing cloud-based services.**Key Responsibilities:****Leadership and Team Management:** Lead and mentor a team of AWS engineers and support staff, fostering a collaborative and high-performance culture. Provide guidance and direction in the execution of managed services, ensuring alignment with organizational goals. Ensure the productivity of the team is high**Service Delivery:** Oversee the planning, implementation, and optimization of cloud-based managed services for clients. Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs). Ensure that the managed services processes are followed.**Client Engagement:** Act as the primary point of contact for clients utilizing managed services from Comprinno. \ Collaborate with clients to understand their business objectives and translate them into effective AWS solutions. Creating reports for the client leadership teams**Technical Expertise:** Stay abreast of Cloud technologies, especially AWS, industry best practices, and emerging trends. Provide technical guidance and solutions to address complex challenges in AWS environments. Facilitate required documentation and setup required managed services practices. **Operational Excellence:** Implement and enhance operational processes to optimize efficiency and service delivery.\ Collaborate with cross-functional teams to identify and implement improvements in managed services operations.**Qualifications:** Bachelors degree in Computer Science, Information Technology, or a related field. Master s degree is a plus.** AWS Certified Solutions Architect or equivalent certifications.** Proven experience in managing cloud-based services, preferred AWS cloud, including but not limited to EC2, S3, RDS, EKS, ECS, and VPCs for AWS and related services from other cloud providers. Demonstrated leadership experience in building and managing high-performance teams. \ Strong client-facing skills and the ability to communicate complex technical concepts to non-technical stakeholders. Excellent problem-solving and decision-making skills.**Experience:**** Minimum of 3-4 years of relevant experience in AWS.** Prior experience in a lead role overseeing cloud-managed services.**Other Details:****Name of the Company:** Comprinno Technologies Pvt. Ltd.**Company Website:** http://comprinno.net**Product Website:** http://tevi.co", "