Cloud Monitoring Operator

Headquartered in Boston, Mass., Devo is backed by Insight Partners, Georgian, and Bessemer Venture Partners. Learn more at www.devo.com.

Job Summary:

The Cloud Monitoring Operator is responsible for continuously monitoring outages, faults, critical events, and abnormalities with the systems and services of Devo and his customers. This position handles level 1 technical support for the different systems and services. This is an entry level learning position. The Monitoring Operations Staff will receive close supervision and support from Monitoring Operations and Cloud Operations Teams. It will also be mentored and trained by senior peers.

Responsibilities:

• Provide level 1 support for the different Devo systems and services.
• Responsible for monitoring all Devo systems.
• Prioritizes and addresses events detected by monitoring systems.
• Follows documented procedures to resolve issues.
• Independently run tasks, projects and lead initiatives.
• Ability to work both independently and as part of a team.
• Prioritize tasks effectively, set deadlines and document designs and procedures.
• Protect internal and external Enterprise Information Assets.
• Creates documentation for common issues and resolutions.
• Escalate issues and communicate details thoroughly.
• Monitor the platform and suggest future architectural needs and ensure scalability.
• Identify areas for improvement and take ownership.
  

night shifts, weekends and public holidays.

Requirements:

• Solid understanding of Linux sysadmin.
• Solid understanding of TCP/IP and networking technologies.
• Solid understanding of monitoring tools like Grafana, Prometheus and Dynatrace etc.
• Management of basic services such as web servers, application servers and databases.
• Familiarity with private/public/hybrid Cloud Computing technologies.
• Familiarity with at least one programming language.
• Good troubleshooting and debugging skills.
• Experience with Git.
• Knowledge of Information Security best practices.
• Infrastructure as Code knowledge is a plus (CloudFormation, Terraform, etc.).
• Knowledge of at least one of these Configuration Management tools is a plus: puppet, chef, salt or ansible.
  

Why work at Devo?

• Focus on Security and Data Analytics: If you’re passionate about security operations, data analytics, or enterprise-level IT infrastructure, we will offer you a chance to be part of a platform that helps organizations monitor and secure their systems in an increasingly digital world. You will have the opportunity to work with innovative products that solve real-world challenges.
• Career growth: You’ll join a company where we value our people and provide the tremendous opportunities that come with a hyper-growth organization. To grow as a professional our development programs include:
• Company-paid job-related technical certifications.
• Personal development plans based on career paths.
• Full support for internal job movements as part of career development.
• Work-Life Balance: We promote a healthy work-life balance with flexible working conditions, including remote work opportunities.
• Multicultural environment: With offices and clients globally, we offer a chance to work in a multicultural environment, giving our employees international exposure and the opportunity to collaborate across regions.
  

Comprehensive benefits:

• Medical health insurance: at Devo, we believe in taking care of not just our employees, but also their families
• Life insurance.
• Meal vouchers, commuting allowance, and childcare vouchers.
• Employee referral program — get a bonus for helping friends get jobs at Devo!
• Employee Stock Option Plan
• Gender and diversity initiatives to increase visibility, inclusion and sense of belonging