Cloud Engineer

Cloud Engineer

Lease Packet is seeking talented and motivated individuals looking to pursue a career in Linux & Windows Server administration. Lease Packet currently has openings for its support base in Jaipur.

KEY RESPONSIBILITIES:

● Front line support via live chat helpdesk and telephones.

● Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.

● Demonstrating the ability to diagnose complex customer application issues and provide quick and accurate solutions.

● Providing technical support for issues via helpdesk and the telephone.

● Installing, configuring, and maintaining services such as Apache, MySQL, and Exim.

● Assist Customers with data migration based on Account Managers approval.

● Performs miscellaneous job-related duties as assigned.

● Installation & configuration of web hosting control panels like WebsitePanel, Plesk, cPanel

● Windows server administration and management. • IIS, DNS, Mail, HyperV etc.

● Server Backups & Security

● Install and Configure eMail packages on LINUX Systems and Software with troubleshooting skills.

● Create, Manage Cloud Servers, Mail Servers and the ability to understand Cloud Technologies. (Ex: AWS, Azure, etc)

● Ability to handle MS-Office-365, GSuite, Exim Servers and other third-party email integrations, etc.

● Ability to understand both Technical & Sales queries by customers and Analyze the email system according to the requirements.

● Perform Server Update and Maintenance on a timely basis, Ensure Email Backups, Archives.

● Monitor Mail Server Performance and Troubleshoot Errors.

● Respond to Tickets, Mails, Customer Calls & Chats and provide immediate technical / sales resolutions to customers.

● Remote TeamViewer configuration on POP3, IMAP & SMTP on Email Clients.

● Capable for Rotational shifts(Morning / ForeNoon / Evening / Night) as it's 24 X 7 organization

● Adoptable for the working environment & night shifts.

● Provide Technical Support for email issues and Remote Guidance to customers after troubleshooting technical difficulties.

● Maintain the System Security, Identify threats and Install/configure Software.

● Basic knowledge of Shell / Bash scripting and cronjobs

REQUIRED SKILLS:

● Excellent written and verbal communication skills in the English language.

● Ability to work well with a team, constantly changing environment.

● Outstanding customer service skills and a dedication to the customer service experience.

● Dependable to be at work during assigned shifts and to complete work as expected.

● Ability to multitask and meet specific goals.

SPECIFIC COMPETENCIES :

Advanced knowledge of the cPanel/WHM control panel.

Advanced knowledge of the Linux operating system.

Advanced knowledge of Apache, MySQL, and Exim.

Organisation Name -: Lease Packet Datacenter Private Limited

Location -: 3F-42, Mahima Trinity Mall, Sodala, Jaipur

Industry : Information Technology & Services

Employment Type : Full-time