Work collaboratively with other team members to provide a high level of customer service to our clients and meet all department KPIs.
Serve as an escalation point to TOC, Cloud, and Systems Teams for Netrix and its customers.
Action Incidents and Service Requests tied to the administration, management, and troubleshooting of Windows Servers, M365, Hyper-V, vSphere, and end-user workstation or application issues.
M365 Administration: Configure, deploy, and manage Microsoft 365 services (Exchange, OneDrive, SharePoint, Teams, Intune, and user licensing).
Server & Virtualization Management: Administer and maintain on-premises Windows Server environments, Active Directory, DNS/DHCP, and virtualization platforms (Hyper-V and VMware vSphere).
Backup & Restore: Manage and troubleshoot backup jobs and restore requests across supported platforms (Veeam, Datto, or similar).
Perform routine updates, patches, and upgrades on servers, workstations, and applications.
Troubleshoot and remediate escalated end-user related issues tied to workstations and applications. Works with clients for problem determination and communicates directly with clients for resolution of systems hardware and software and related infrastructure in the network environment per defined SLAs, within the companys ticketing system.
Drive P1/P2 Bridges with end user/customers and facilitate discovery, investigation, remediation as well as escalation with other teams.
Action Incidents and Service Requests tied to Backup Restore Requests, Backup Failures across various backup platforms supported by Netrix (Veeam, Datto, Azure preferred) and action monthly/quarterly proactive tasks and health checks for various customers using these backup platforms.
Perform routine updates and upgrades on Windows Servers and Workstations, and Applications.
Monitor and tune the performance of on-premises infrastructure and ensure stability and availability.
Document configurations, procedures, and best practices; maintain accurate technical documentation.
Participate in on-call shift rotations, including weekends and after hours. The flexibility to work on a varied shift rotation when needed is expected and respond to system emergencies outside of regular business hours as needed.
Participate in Team Huddles, Meetings as it relates to day-to-day operations.
Engage in Change and Problem Management processes as part of continuous improvement.

What You Will Bring to The Table

Essential / Core Skills

Proven experience with Microsoft 365 Administration and end-user support.
Hands-on expertise in Hyper-V management and maintenance.
Strong understanding of virtualization concepts, including hosts, clusters, storage, and virtual networking.
Experience creating, configuring, and managing Virtual Machines (VMs) including deployment, templates, snapshots, and migration.
Proficiency in Hyper-V Failover Clustering, Live Migration, and Storage Migration.
Basic knowledge of Windows Servers, Active Directory, DNS/DHCP, and Group Policy.
Experience with backup and restore operations using tools such as Veeam, Datto or Azure Backup.
Understanding cybersecurity best practices and remediation procedures.
Supplemental / Good-to-Have Skills
Familiarity with Azure Portal and Entra ID.
Exposure to Intune or other endpoint management tools.
Experience working in a Managed Service Provider (MSP) environment.
Knowledge of PowerShell scripting for automation and system administration.
Knowledge of VMware
Familiarity with monitoring tools.

Soft skills

Excellent Verbal and Written Communication Skills in English
Strong problem-solving and analytical thinking skills.
Self-motivated with the ability to prioritize tasks and manage time effectively.
Exceptional customer service and client communication.
Ability to work independently or collaboratively within a team.
Documents, Updates, and adheres to standards, SLAs, and SOPs.
Ability to think outside the box, critical thinking skills and research and present solutions.
Consistent follow-up and attention to detail on open tasks and tickets.
Ability to work remotely with minimal distractions and a reliable internet connection.

More Jobs at Interactcrm

Cloud Engineer

pune

3.0 - 6.0 yrs

INR 5 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.