CLO Team Lead

We are looking for an Immediate Joiner.

Interested candidate may directly contact-

Ms.Payal Yadav

9267913524

recruiter7.spbcgroup@gmail.com

Position- CLO Team Lead

Location- Gurugram

Shift- Shift Hours ( Core US Shifts): Starting from 5:30pm

5 day WFO

Essential Qualification and Work Experience:

Commerce or Business Graduate/Postgraduate with 4-6 years of experience,

predominantly in US Loan Operations.

With a minimum of 1 years of experience in managing a team of 15-20 members.

Soft Skills :

• Leadership: Lead and manage the overall

Loan Operations (Notice Tagging) process,

develop strategies for improvement.

• Communication: Superior verbal and written

communication skills for effective client

management.

• Analytical Thinking: Monitor performance of

the team to ensure the SLAs and client

satisfaction goals are achieved.

• Attention to Detail: Ability to accurately

review and tag loan notices and reconcile the

Past Dues report.

• Time Management: Efficiently manage and

strategize tasks to meet deadlines and SLAs,

knowing there will be huge volume fluctuation.

Technical Skills:

• Experience in US – Loan Operations and

understanding of CLO- loans will be preferred.

• Problem solving skills to manage the day-to-day

operations.

• Client and People Management skills. Should be

able to motivate people.

• Conflict management / Negotiation skills.

• Experience in managing huge volume fluctuation

• Excellent interpersonal and presentation skills

• Open to work in rotational shift to cater the

requirements

• Prioritizing RUSH requests and volume spike.

• Experienced in doing process audits, updating

procedure manuals.

Preferred Qualification:

Commerce or Business Postgraduate

Preferred Technical Skills:

1. Six Sigma certification candidates will havepreference.

2. Proficiency in MS Office especially in Excel,Visio and Power Point.

B. Position Summary:

Essential duties and responsibilities include the following (other duties may be assigned)

Notice Tagging/ Past Dues/Exception Reporting

• Review untagged loan notices received from paying agents to properly identify lender name, facility name,effective date, activity type.

• Actively interact with agent bank to solve payment issues.

• Clear team’s reporting exceptions prior to stated deadlines.

• Escalate risk issues to management.

• Run team reports upon request.

• Research paying agent keywords in system to improve auto-tagging.

• Ensure Asset Administration meets all SLAs and goals on high volume days.

Key Responsibilities

• Meeting the expected Levels of client Service Delivery.

• Engaging with the client to strengthen the relationship.

• Conducting daily client cadence calls.

• Managing the internal customer

• Liaisoning with the Quality and Training team to maintain the standards

• Capacity planning and forecasting.

• Identify the process improvement ideas

• Good Problem-Solving knowledge to deal with dynamic situations.

• Daily, Weekly, Monthly reporting

Job Type: Permanent

Pay: ₹800,000.00 - ₹1,200,000.00 per year

Work Location: In person