Clinical Application Specialist - CT

Roles and Responsibilities

• The incumbent will be responsible for providing clinical application support for CT to customers of radiology imaging solutions at healthcare facilities across the territory. They will deliver on-site training as well as remote technical assistance for troubleshooting and resolving product-related issues.
• They will also actively engage in promoting our products and services through presentations and demonstrations at conferences, trade shows, and customer sites.
• Provide on-site clinical application support to customers, including installation, configuration, testing, validation of application software, and user training.
• Assist in pre-sales activities by supporting marketing efforts with product evaluations and demonstrations, and by offering clinical input to potential customers.
• Remotely support customers with product selection, system configuration, connectivity, networking, and technical troubleshooting.
• Coordinate the activities of other application specialists assigned to customer sites.
• Collaborate closely with sales representatives to ensure effective communication of customer clinical needs and priorities.
• Work with internal teams (e.g., development, quality assurance, documentation) to relay customer requirements and feedback for existing and new products.
• Develop educational materials such as image galleries, brochures, posters, and videos.
• Attend conferences and trade shows to promote products and services to current and prospective customers.
• Act as a liaison between customers and internal departments to facilitate problem resolution and product improvement.
  

Required Qualifications

• Knowledge level is comparable to a Bachelor's degree/ Master's degree in Medical Imaging Technology from an accredited university or college
• Minimum 2+ years of commercial applications/modality experience in CT
• Experience in PACS/RIS/HIS would be added advantage
  

Desired Characteristics

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.
  

Inclusion and Diversity

Additional Information

Relocation Assistance Provided: