Clinic Manager

Job Summary:

Ministry of Skin, a leading dermatological clinic in Bangalore, is seeking a dynamic and results-driven Clinic Operation to join our team. The ideal candidate will be responsible for generating leads through cold calls, handling client inquiries, converting leads into walk-ins, and ensuring excellent customer service. This role requires exceptional communication skills, proficiency in English (knowledge of Kannada is advantageous), and a proactive attitude towards learning and adapting to new challenges.

Experience - 4 years of Experience in Clinic and patient Counselling

Location : Jayanagar

Note- Female only

Key Responsibilities

1.⁠ ⁠Clinic Operations & Efficiency

• Oversee daily clinic operations, including appointment scheduling, staff coordination, and treatment flow.
• Ensure compliance with clinic protocols, hygiene standards, and regulatory guidelines.
• Monitor inventory and supply management for skincare products, medical consumables, and equipment.
• Implement and optimize patient management systems (CRM, EMR) to ensure a seamless experience.

2.⁠ ⁠Revenue Growth & Sales Strategy

• Develop and execute sales strategies to increase revenue and patient retention.
• Implement upselling and cross-selling initiatives for treatments and skincare products.
• Analyze financial performance and set monthly revenue targets.
• Plan and oversee promotional campaigns, events, and membership programs.

3.⁠ ⁠Patient Experience & Satisfaction

• Ensure a luxury service experience for all patients.
• Implement feedback mechanisms to continuously improve patient satisfaction.
• Train staff to provide exceptional customer service and handle patient concerns professionally.
• Enhance loyalty programs and personalized treatment plans for long-term retention.

4.⁠ ⁠Marketing & Brand Growth

• Collaborate with the marketing team to develop social media, influencer, and digital marketing strategies.
• Organize promotional events, workshops, and community outreach programs.
• Ensure the clinic maintains a strong brand presence both online and offline.

5.⁠ ⁠Team Leadership & Training

• Recruit, train, and manage staff, including aestheticians, and front desk personnel.
• Conduct regular staff training on treatments, sales techniques, and customer service.
• Set KPIs for staff performance and ensure accountability.

Required Skills & Qualifications

• Experience in healthcare, aesthetics, or luxury service industries.
• Strong business acumen, sales expertise, and operational management.
• Knowledge of CRM, EMR, and digital marketing strategies.
• Excellent leadership, problem-solving, and communication skills.

Deadline for Applications -
Ministry of Skin is an equal opportunity employer and welcomes applications from all qualified individuals. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: ₹30,903.60 - ₹41,055.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person