Clinic Manager

The Clinic Manager is responsible for overseeing the day-to-day operations of the clinic, ensuring seamless client experiences, efficient team performance, and achievement of business goals. This role requires a strong blend of leadership, sales acumen, and operational excellence — along with a deep understanding of aesthetics, wellness, and client care standards aligned with Midas Wellness Hub’s holistic approach to beauty and health.

Key Responsibilities:Operational Management

• Oversee daily clinic operations to ensure smooth functioning and adherence to quality, hygiene, and safety standards.
• Manage staff schedules, workflow, and performance across departments (aestheticians, consultants, front desk, etc.).
• Ensure compliance with all protocols, documentation, and regulatory requirements.
• Coordinate with vendors and service providers for equipment maintenance and stock management.

Client Experience & Relationship Management

• Maintain a high standard of client satisfaction and service excellence throughout the client journey.
• Handle escalations, feedback, and complaints with professionalism and empathy.
• Ensure personalized care for premium clients and encourage long-term relationships.
• Supervise consultations and follow-ups to ensure treatment success and retention.

Sales & Business Development

• Drive monthly and quarterly sales targets (treatments, packages and products).
• Motivate and train the team to achieve individual and collective sales goals.
• Analyze business reports, conversion rates, and client data to identify growth opportunities.
• Collaborate with marketing teams for promotions, events, and social media campaigns.

Team Leadership & Training

• Recruit, train, and mentor staff to maintain a positive, high-performance work culture.
• Conduct regular team meetings and performance reviews.
• Ensure continuous professional development through workshops and brand training.

Financial & Administrative Oversight

• Monitor revenue, expenses, and profitability metrics.
• Approve billing, discounts, and promotional offers as per policy.
• Manage inventory, procurement, and cost control efficiently.
• Prepare weekly and monthly operational reports for management.

Qualifications & Requirements:

• Bachelor’s degree in Business Administration, Hospitality, or a related field (MBA preferred).
• Minimum 4–7 years of experience in managing an aesthetic, dermatology, or wellness clinic.
• Proven leadership and people management skills.
• Strong sales, customer service, and operational management experience.
• Excellent communication, organizational, and problem-solving abilities.
• Knowledge of skincare, aesthetic devices, and wellness treatments is an advantage.

Job Type: Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

• Health insurance

Work Location: In person