Client Support Specialist

Shift - US Hours

Mode of work: Work From Office (Vadodara, Gujarat)

What We Offer:

• Transportation allowance

• Canteen Subsidy

• Night ShiH allowance as per process

• Schedule AJendance Bonus

• Health Insurance

• Tuition Reimbursement

• Incentive components campaign-wise

• Work Life Balance

• Rewards & Recognition

• Internal movement through IJP

What You Will Be Doing:

• As a Client Support Associate, you will need to be a great listener as you work to

troubleshoot and understand issues. You will work to resolve issues upon initial

contact (i.e., “first call resolution”), and prevent future issues whenever possible by

educating our Clients and reviewing their accounts. You will oversee all problems to

resolution, even when delegated to other teams.

• You will provide engaging, responsive, timely telephone and email support to

Consumer Clients, Sales, and other internal team members. You will be the point of

contact for the Consumer and/or Sales team member as you keep them informed of

the status of open issues while actively working to troubleshoot and resolve them.

You will play a role in retention as you communicate collaboratively with Sales to

address any Consumer issues.

• Client Support Associate must maintain a strong understanding of the products and

services of Autotrader. Adhere to all policies, procedures, and guidelines. Understand

the organization (departments, personnel, and their responsibilities). Develop or

improve on internal systems knowledge.

• Being a Client Support Associate, you will need to be flexible as you adjust to

changing du>es and responsibilities as the department and the company evolve.

Additional projects, assignments or responsibilities may be assigned in order to assist

the department/company meet their objectives and providing the ultimate Service

to our Clients.

What We Expect You To Have:

• High secondary or 10+2 diploma with 3 years’ experience in a related field; OR any

stream graduate degree with 1 year of experience.

• Strong computer skills, especially proficient in Microsoft Office, Outlook, and other

Internet-based tools.

• Strong understanding of business operations (spreadsheets, trends, data)

• Be Flexible in working hours which is a must.

• Excellent oral and written communication skills;

• An unerring attention to detail;

• The ability to multitask, answering numerous chats/calls and navigating smoothly

between both mediums.

• A professional demeanor with the ability to take ownership of every chat, call or

email and find a solution for every customer.

• The ability to think on your feet in a fast-paced environment where messages over

chat, call and email come fast and furious;

• Experience working as part of a collaborative team – we work together to make sure

customers are able to use our products and services without any trouble and

excellent experience is provided during every interaction.