Client Support Specialist

We are looking for a professional client specialist who manages and strengthens client relationships, ensuring customer satisfaction and retention. They act as the primary point of contact, addressing client needs, resolving issues, and providing support and onboarding new clients, managing accounts, and coordinating with internal teams to deliver exceptional service.

Key Responsibilities

• Cultivating strong, positive relationships with clients through regular communication and personalized service
• Addressing client inquiries, resolving issues, and providing timely and effective solutions.
• Guiding new clients through the setup process, ensuring a smooth and positive initial experience.
• Maintaining accurate client records, managing account details, and coordinating with internal teams to meet client needs.
• Ensuring clients receive the highest quality service, coordinating with various departments to meet client requirements
• Working with sales teams to identify opportunities for upselling or cross-selling, contributing to revenue growth.

Skills and Qualifications

• Minimum Bachelor’s degree/diploma in relevant field
• Minimum 2-3 years of experience in Client recruitment and Client relationship management.
• Strong verbal and written communication skills are crucial for interacting with clients and internal teams
• The ability to analyse situations, identify root causes, and develop effective solutions
• Patience, empathy, and a customer-focused mindset are essential for building positive relationship.
• The ability to manage multiple client accounts, prioritize tasks, and meet deadlines
• Familiarity with CRM systems, Microsoft Office Suite, and other relevant software
• The ability to identify sales opportunities and contribute to revenue growth

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Client management: 1 year (Preferred)
• Client recruitment: 1 year (Preferred)