Client Support Specialist

Job Description

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. PRIMARY RESPONSIBILITIES Processing requests per ITIL framework and within defined SLA. Provide remote and on-site support to users experiencing software and hardware problems. Meeting or exceeding predefined KPI and SLA targets. Diagnose and troubleshoot laptop hardware issues, including but not limited to screens, keyboards, batteries, and internal components. Collaborate with other IT team members to resolve complex issues. TECHNICAL SKILLS: Proven experience in laptop software and hardware remote troubleshooting. Strong understanding of laptop software, components and their functions. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. Strong communication skills, both written and verbal. EDUCATION & QUALIFICATION: Minimum qualification: Bachelors degree. Minimum 2 years of experience in technical support role. COMMUNICATION SKILLS: High proficiency in English grammar, vocabulary and sentence structure. Good business communication skills (e-mail). Candidate should have excellent communication - Strong command of English sentence structure, vocabulary, and grammar. Neutral accent, suitable speech rate, appealing voice, and confident tone. Ability to talk naturally with no need for filler. Call management and effective email communication skills. ROTATIONAL SHIFTS We are 24X5 operations and candidate should be ready to work on rotational shifts.